At a Glance
- Tasks: Engage with clients to deliver innovative AI-driven marketing solutions and drive customer success.
- Company: Join Salesforce, the leader in AI CRM, transforming the future of work.
- Benefits: Enjoy competitive salary, flexible work options, and resources for personal growth.
- Other info: Dynamic team environment with opportunities for career advancement and continuous learning.
- Why this job: Be a Trailblazer in AI, making a real impact on businesses and customer experiences.
- Qualifications: Experience in solution engineering or marketing, with strong communication skills.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Salesforce Marketing Cloud is a leader in AI‑driven digital customer engagement solutions across email, mobile and web across B2B & B2C. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C‑Level executives. The MC SE is a trusted advisor and guide delivering memorable customer experiences while positioning the business value of our solutions to all levels of audience.
The MC Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics. In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.
Responsibilities
- Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close.
- Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment.
- Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
- Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
- Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
- Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams.
- Articulate Marketing & AI return on investment value to business and IT partners.
- Remain well‑informed on the latest innovations in customer experience management solutions.
- Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.
Essential Requirements
- Some experience working within a Solution Engineering, Pre‑Sales or Implementation role.
- B2B or B2C Marketing Experience.
- Experience working in one or more of: Marketing Automation, Customer Data Platforms and AI.
- Be an autonomous self‑starter that is able to learn, lead and prioritise tasks and time effectively.
- Be comfortable working across multiple highly dynamic teams or on solo projects as required.
- Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations.
- Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
Additional (but not a must) Requirements
- Technical knowledge of the Salesforce platform.
- Technical expertise in any of the following technologies: marketing automation tools, CRM systems, Customer Data Platforms.
- Salesforce Marketing Cloud (Account Engagement, Engagement or Next/Advanced) experience a plus.
- Experience in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift).
- AI: Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents).
- Experience in post‑sales implementations.
Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what's possible – for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Specialist Solution Engineer - Marketing Cloud employer: Salesforce
Salesforce is an exceptional employer that champions innovation and personal growth, particularly for the Specialist Solution Engineer role within the dynamic UKI Sales team. With a strong emphasis on work-life balance, comprehensive benefits, and a culture that fosters collaboration and inclusivity, employees are empowered to thrive while driving meaningful change in customer engagement through cutting-edge AI solutions. Join us to not only advance your career but also to be part of a transformative journey that redefines what's possible in the world of business.
StudySmarter Expert Advice🤫
We think this is how you could land Specialist Solution Engineer - Marketing Cloud
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Specialist Solution Engineer - Marketing Cloud at Salesforce, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Salesforce. Tailor your message to explain why you’re drawn to them and how you can contribute as a Specialist Solution Engineer - Marketing Cloud. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Specialist Solution Engineer - Marketing Cloud
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Salesforce:When writing your cover letter, make sure to tailor your message specifically for Salesforce. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Salesforce
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Salesforce that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Salesforce that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Salesforce’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
