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- Tasks: Lead transformational services engagements and shape innovative solutions for clients.
- Company: Salesforce, the #1 AI CRM, driving customer success and innovation.
- Benefits: Limitless potential, competitive salary, and resources for work-life balance.
- Other info: Inclusive workplace committed to equality and professional growth.
- Why this job: Join a team redefining business through AI and make a real impact.
- Qualifications: 10+ years in enterprise consulting with Salesforce expertise required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce. At Salesforce, we’re inspiring the future of business with AI, data, and CRM. We help organizations across every industry unlock value, drive transformation, and connect with customers in new ways. Our Professional Services team plays a critical role in shaping these outcomes—partnering with customers to define strategy, execution, and long-term success.
We are looking for a Services Sales Solution Director to lead the shaping and design of large, complex, and transformational services engagements. You will operate at the intersection of sales, strategy, and delivery, partnering with Account Executives and customer stakeholders to define business outcomes and translate them into executable programs. This role is pivotal in ensuring every engagement is positioned for success—from early discovery through to seamless handover to delivery.
Your Role Responsibilities
- Lead end-to-end pre‑sales discovery, facilitating workshops with executive and functional stakeholders to uncover business challenges, define outcomes, and shape transformation roadmaps.
- Translate customer objectives into high‑level solution designs, ensuring alignment with Salesforce best practices across people, process, and technology.
- Own the engagement scoping lifecycle, including defining assumptions, risks, dependencies, and success criteria.
- Develop and deliver Statements of Work (SOWs) with clear scope, deliverables, timelines, staffing models, and commercial structure.
- Partner with Sales to define deal strategy, pricing approach, and implementation roadmap, co‑presenting value propositions to executive stakeholders.
- Orchestrate cross‑functional SMEs (Solution Architects, Strategists, Delivery) to validate solution feasibility and ensure delivery readiness.
- Proactively identify and mitigate delivery and commercial risks during the pre‑sales cycle.
- Ensure a clean transition to delivery teams, with clear alignment on scope, commitments, and execution approach.
- Act as a trusted advisor to C‑level stakeholders, articulating transformation journeys and long‑term value realisation.
- Identify future growth opportunities and expansion pathways within existing engagements.
- Mentor team members and share best practices in solutioning, scoping, and engagement strategy.
What We’d Like to See
- Strong experience shaping large‑scale, multi‑cloud transformation programs within enterprise environments.
- Proven ability to lead complex solutioning workshops and influence senior stakeholders.
- Experience supporting RFPs, proposals, and executive presentations.
- Deep understanding of cloud technologies, digital transformation, and SaaS delivery models.
- Salesforce certifications (Admin, Sales Cloud, Service Cloud, etc.) preferred.
Role Essentials
- 10+ years of experience in enterprise consulting or professional services, with significant Salesforce exposure.
- 7+ years of experience in program delivery, solutioning, or pre‑sales leadership.
- Proven expertise in SOW creation, estimation, and engagement shaping for complex deals.
- Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
- Strong commercial acumen, including deal structuring, pricing, and negotiation.
- Excellent communication, facilitation, and stakeholder management skills.
- Ability to travel based on client needs.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future—but to redefine what’s possible—for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Services Sales Solution Director employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Sales Solution Director
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you articulate why you're the perfect fit for the role.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the Services Sales Solution Director role. Keep it concise and impactful—show them what you bring to the table!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Services Sales Solution Director
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Services Sales Solution Director role. Highlight your experience with large-scale transformations and how it aligns with Salesforce's mission. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples of how you've led complex solutioning workshops or shaped transformational engagements. This helps us understand your impact and potential.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Salesforce
✨Know Your Salesforce Inside Out
Make sure you have a solid understanding of Salesforce's products and services, especially those related to AI and CRM. Familiarise yourself with the latest updates and features, as well as how they can drive customer success. This knowledge will help you articulate how you can contribute to the company's goals.
✨Prepare for Complex Solutioning Workshops
Since you'll be leading workshops with executive stakeholders, practice your facilitation skills. Think about potential business challenges and outcomes that might come up during discussions. Prepare some case studies or examples from your past experiences that demonstrate your ability to shape transformation roadmaps.
✨Master the Art of SOW Creation
Get comfortable with creating Statements of Work (SOWs) by reviewing examples and understanding the key components. Be ready to discuss how you define scope, deliverables, and timelines in your previous roles. This will show your expertise in engagement shaping and your readiness for the responsibilities of the role.
✨Showcase Your Commercial Acumen
Be prepared to discuss deal structuring, pricing strategies, and negotiation tactics you've used in the past. Highlight any successful engagements where you identified growth opportunities or mitigated risks. This will demonstrate your strong commercial acumen and ability to act as a trusted advisor to C-level stakeholders.