At a Glance
- Tasks: Drive customer success by optimising data architecture and enhancing AI-driven solutions.
- Company: Join a leading tech company revolutionising customer engagement with innovative data solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on mentorship and knowledge sharing.
- Why this job: Make a real impact on strategic customers while shaping the future of data analytics.
- Qualifications: Fluent in French and English, with extensive experience in Salesforce Data Cloud and enterprise consulting.
The predicted salary is between 70000 - 90000 £ per year.
About the Position
As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictive customer insights. Additionally, Data Cloud is the foundation of Agentforce, enabling real‑time, intelligent decision‑making by centralizing and harmonizing enterprise data. By leveraging Data Cloud, Agentforce can deliver context‑aware AI automation, hyper‑personalized customer interactions, and predictive insights, driving greater operational efficiency and business value.
Responsibilities
- Be a trusted Agentforce + Data Cloud subject‑matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.
- Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud.
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
- Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers.
- Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
- Drive thought leadership through mentoring and knowledge sharing.
Your Impact
As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers’ success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud’s powerful data capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration And Team Work
Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Minimum Requirements
- Fluent in both French and English.
- Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI.
- Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.
- Demonstrated ability to analyze, design, and optimize business processes focusing on data.
Senior Success Architect - French speaker employer: Salesforce
At Salesforce, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and innovation. As a Senior Success Architect, you will not only have the opportunity to work with cutting-edge technology but also benefit from a supportive environment that encourages professional growth and development. Our commitment to employee well-being is reflected in our comprehensive benefits package and the unique opportunity to engage with strategic customers in a vibrant location, making your role both meaningful and rewarding.
