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- Tasks: Engage with clients to deliver innovative marketing solutions and drive customer success.
- Company: Salesforce is a leader in AI-driven digital customer engagement, empowering businesses to connect with customers.
- Benefits: Enjoy flexible work options, corporate perks, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values creativity and drives impactful change in the business world.
- Qualifications: Some experience in Solution Engineering or related fields; strong communication and presentation skills required.
- Other info: Salesforce promotes an inclusive workplace and welcomes applicants from diverse backgrounds.
The predicted salary is between 48000 - 84000 £ per year.
About Salesforce: We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.
The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across email, mobile, and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.
The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics.
In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.
Responsibilities:- Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close.
- Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment.
- Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
- Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
- Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
- Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams.
- Experience in articulating Marketing & AI return on investment value to partners and IT partners.
- Remain well-informed on the latest innovations in customer experience management solutions.
- Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.
- Some experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role.
- Experience working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.
- Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
- Be comfortable working across multiple highly dynamic teams or on solo projects as required.
- Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations.
- Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
- Technical knowledge of the Salesforce platform.
- Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or Real-time, Personalisation and Interaction Management (RTIM).
- Coding experience including SQL, Java Script, Python.
- Experience in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift).
- AI: Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents).
- Experience in post-sales implementations.
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Senior Solution Engineer - Marketing Cloud employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solution Engineer - Marketing Cloud
✨Tip Number 1
Familiarise yourself with the Salesforce Marketing Cloud and its features. Understanding how it integrates AI and data to enhance customer engagement will help you speak confidently about its value during interviews.
✨Tip Number 2
Network with current Salesforce employees or join relevant online communities. Engaging with professionals in the field can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Prepare to showcase your presentation skills. As a Senior Solution Engineer, you'll need to deliver compelling demonstrations. Practising your storytelling techniques can help you stand out as a candidate who can inspire change.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and AI technologies. Being knowledgeable about industry advancements will not only impress your interviewers but also demonstrate your commitment to continuous learning.
We think you need these skills to ace Senior Solution Engineer - Marketing Cloud
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Solution Engineering, Pre-Sales, or Solutions Consulting. Emphasise your skills in digital marketing, marketing automation, and customer data platforms, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for storytelling and how it can enhance customer engagements. Mention specific examples of how you've successfully solved business challenges in previous roles.
Showcase Technical Expertise: If you have technical knowledge of the Salesforce platform or experience with coding languages like SQL, JavaScript, or Python, make sure to include this in your application. Highlight any relevant projects or achievements that demonstrate your expertise.
Prepare for Interviews: Be ready to discuss your approach to delivering presentations and product demonstrations. Think of examples where you've inspired change in large organisations and be prepared to articulate the value of AI and marketing solutions.
How to prepare for a job interview at Salesforce
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Senior Solution Engineer in Marketing Cloud. Familiarise yourself with Salesforce's products and how they relate to digital marketing, AI, and customer engagement solutions.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like CRM, marketing automation, and AI. Highlight any coding experience you have, particularly with SQL, JavaScript, or Python, as this will demonstrate your ability to engage with technical aspects of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to deliver customer success. Think of examples from your past experiences where you successfully led client workshops or solved complex business challenges.
✨Practice Your Presentation Skills
Since the role involves delivering presentations and product demonstrations, practice your storytelling and presentation skills. Prepare to showcase how you can effectively communicate technical solutions to both technical and non-technical audiences.