At a Glance
- Tasks: Drive continuous improvement of partner experience through data analysis and feedback loops.
- Company: Join a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy medical care, life insurance, retirement savings, and generous paid time off.
- Other info: Collaborate cross-functionally and lead initiatives in a fast-paced environment.
- Why this job: Shape the future of partner experience in a dynamic, impactful role.
- Qualifications: 5+ years in product management with strong analytical and communication skills.
The predicted salary is between 69750 - 85250 £ per year.
As the Senior Product Manager for Partner Experience, you will drive the platform’s continuous-improvement engine. You’ll own the telemetry, analytics, and feedback loops that turn every interaction into a better next one, making sure the platform’s rapid-innovation operating model compounds in value, and that business owners always have a clear, credible view of partner experience, performance and business impact.
Continuous improvement is an emerging discipline in agentic development. This role is your opportunity to define and shape it, as part of a team leading a 0-to-1 agentic enterprise initiative.
Responsibilities:
- Research and diagnose broadly: analyse session and interaction data across the ecosystem, and hold ongoing conversations with partners and internal stakeholders, to find where quality and performance are breaking down before they show up in a metric.
- Own the metrics: relentlessly experiment with and optimize the partner experience measures, drawing on shifts in the market and in technology, make sure the product is instrumented to capture them, and ensure business owners and partners across the organization always have access to a credible, clear view of that data and its business impact.
- Grade interaction quality: define and evolve how interactions across the platform are graded, turning outcomes into clear, defensible quality and performance scores.
- Design feedback loops: translate partner and internal user input into product improvements, and make sure quality and performance scores keep rising with every release.
- Build visibility: surface real-time partner journey visibility across partner tracks and lifecycle stages.
- Partner cross-functionally: work closely with engineering, UX, and business owners to prioritize and ship improvements based on what the data shows, championing a test-and-learn mindset across the broader product organization.
Benefits:
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total of 13 paid days off each year.
Qualifications:
- Outstanding written and oral communication skills, including experience presenting findings and recommendations to stakeholders and leadership.
- Bachelor’s degree in a technical, business, or analytical discipline, or equivalent practical experience.
- 5+ years of product management experience, with a track record of using data, analytics, and experimentation to drive product improvement.
- Experience building or owning telemetry, analytics, or quality-measurement systems for a product, ideally one involving AI or agentic experiences.
- Demonstrated ability to work cross-functionally with engineering, design, and business stakeholders in a matrixed organization.
- Strong analytical and systems-thinking skills, with a resourceful, creative approach to defining metrics in domains that resist standard measurement, such as partner or ecosystem health.
Senior Product Manager (Partner Experience) employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the fast-paced tech landscape of the UK. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to unleash their potential while driving meaningful change in the world through AI. Join us to not only advance your career but also to be part of a company that values trust, ambition, and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager (Partner Experience)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Salesforce!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Salesforce would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Salesforce through your school's career services!
We think you need these skills to ace Senior Product Manager (Partner Experience)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager (Partner Experience), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager (Partner Experience) position at Salesforce. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Salesforce
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
