- We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will act as a trusted advisor to both business and technical stakeholders, driving platform adoption, operational success, and long-term customer value
- This is a strategic, customer-facing role requiring strong Salesforce knowledge, consultative skills, and executive stakeholder management experience
- Serve as the primary point of accountability for Signature Success customers, ensuring an outstanding customer experience, retention, and growth
- Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations
- Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning
- Advise customers on Salesforce capabilities, releases, best practices, and potential risks
- Coordinate Signature Success services and collaborate across internal teams to deliver successful customer outcomes
- Act as a customer advocate during critical incidents and escalations, ensuring effective communication and timely resolution
- Support renewal and expansion opportunities by consistently demonstrating customer value
Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
- Strong experience managing enterprise customer relationships and executive stakeholders8+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles
- Ability to translate technical concepts into business-focused recommendations
- Experience with Salesforce Nonprofit Cloud or a comparable CRM platform
- Excellent communication, presentation, and stakeholder management skills
- Experience leading cross-functional collaboration in complex customer environments
- Experience working with nonprofit organizations or NGOs
- Consulting or strategic advisory background
- Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud ConsultantExperience supporting enterprise-level customers in SaaS environments
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Senior Customer Success Manager employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the fast-paced tech landscape of the UK. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to unleash their potential while driving meaningful change in the world through AI. Join us to not only advance your career but also to be part of a company that values trust, ambition, and customer success.
