b Overview /b p In this role you act as a trusted strategic advisor to enterprise executives to drive AI adoption at scale. You will lead governance, operating models and AI Center of Excellence programs, shaping roadmaps and value delivery across strategic accounts. You collaborate with cross-functional teams to ensure aligned plans and measurable business outcomes. This is a chance to influence the AI-enabled transformation of large customers within a leading AI-powered CRM company. The opportunity combines strategic leadership with hands-on executive engagement to redefine success in the agentic era. /p b Responsibilities /b ul li Set the strategy for customers AI Center of Excellence and advise on governance and operating models /li li Own the value narrative across a portfolio of strategic accounts and drive adoption /li li Leverage AI performance data and usage trends to shape roadmaps and report ROI /li li Lead the account team across Account Executives, Professional Services and partners to execute a single plan /li li Identify high-impact AI use cases and build executive-ready business cases to influence product and roadmap /li li Drive expansion by translating customer insights into actionable product improvements /li /ul b Key requirements /b ul li 8+ years of work experience including 5+ years in Customer Success, Professional Services or Management Consulting /li li Experience leading adoption and change management for complex enterprise SaaS accounts /li li Led or advised steering committees and governance frameworks for large digital transformation programs /li li Proven ability to grow consumption-based accounts /li li Confidently influences senior executives and translates usage data into ROI /li li Understanding of AI and large language models (LLMs) and how they create value for customers /li /ul ul li executive influence with confidence /li li leadership and cross-functional collaboration /li li strategic storytelling with data /li li AI and LLMs knowledge /li li data-driven decision making /li li ability to interpret usage analytics and translate into business outcomes /li /ul
Senior Agentic Customer Success Manager employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the fast-paced tech landscape of the UK. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to unleash their potential while driving meaningful change in the world through AI. Join us to not only advance your career but also to be part of a company that values trust, ambition, and customer success.
