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For Companies At a Glance
- Tasks: Develop innovative AI solutions and drive customer success with cutting-edge technology.
- Company: Salesforce, the #1 AI CRM, leading workforce transformation.
- Benefits: Limitless potential, competitive salary, and a supportive work-life balance.
- Why this job: Join a dynamic team shaping the future of AI and customer experience.
- Qualifications: Experience in solutions engineering and strong communication skills required.
- Other info: Inclusive workplace with excellent career growth opportunities.
The predicted salary is between 80000 - 100000 ÂŁ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
The Global D360 Data & AI Architects team is an innovative group of sellers and GTM specialists at the heart of Salesforce’s newest innovation - D360. This dedicated team helps Salesforce customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust. This team is at the center of our GTM strategy connecting the dots between the D360 Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for D360.
Role Description
The D360 Technical Architect plays a pivotal role in developing innovative solutions for our customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre and post-sale process. You will play a key role in ensuring D360 is the right fit, help them shape and prioritize the most valuable D360 use cases, provide technical architecture best practices, and cost estimations and consumption plans to drive product adoption and success.
Key Responsibilities
- Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.
- Drive Innovation & Customer Adoption - Bring structure to the client’s decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders that helps customers prioritize high-value solutions, driving business impact.
- Connect the “Art of the Possible” - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the Salesforce D360, Agentforce & Salesforce CRM.
- Cross Platform Collaboration - Use your understanding of customers’ use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI, Agents) to develop solutions across Salesforce’s technology stack.
- Provide Technical Domain Expertise - Answer in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams, write technical thought-leadership pieces (blogs, whitepapers, etc.), documentation, enablement materials to help us stay ahead of industry trends and help our customers implement best practices with D360.
- Acts as the "Voice of the Customer" through strategic alignment with the product organization, regularly capturing and championing customer feedback and translating field experiences into actionable product evolution.
Key Requirements
- Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms.
- Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization.
- Understanding & ability to articulate the relationship between Data, AI and Customer Relationship Management, aka the Customer360.
- Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this.
- Demonstrable experience leading strategy and digital roadmap projects in a complex business environment.
- Experience with Data Warehouses, Data Lakes, Lakehouses, Agentic AI, Cloud (Hyperscalers) Technology, Business Intelligence and CRM products.
- Experience in programming languages such as Javascript, Python, and SQL or Salesforce App Development with LWCs, Apex, Flow etc.
Preferred Requirements
- Implementation or Sales Experience in Salesforce D360 and Agentforce.
- Hands on Experience on Salesforce CRM technology like Sales Cloud, Service Cloud, Marketing Cloud or any Industry Clouds.
- Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics and cloud technologies, Data Engineering, Data Science.
- Hands on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex.
- Solid Understanding of Generative AI.
- Hands on Experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure or Google Cloud Platform.
- Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc as well as Data Governance and MDM (ex. Informatica).
- Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms (CDP) and integrating various marketing technologies and data tools into a cohesive system.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Principal Data and AI Architect employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Data and AI Architect
✨Tip Number 1
Network like a pro! Reach out to folks in your industry, especially those at Salesforce. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical expertise. Remember, they want to see how you solve problems, so bring your A-game!
✨Tip Number 3
Showcase your passion for AI and data! Share your thoughts on recent trends or innovations during interviews. It’ll demonstrate your enthusiasm and knowledge about the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for the role you want.
We think you need these skills to ace Principal Data and AI Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Principal Data and AI Architect role. Highlight your relevant experience in solutions engineering and your understanding of Data, AI, and CRM. This shows us you’re genuinely interested and have the right skills!
Showcase Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with programming languages like Python and SQL, as well as any hands-on work with Salesforce technologies. We want to see how you can bring value to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications.
Apply Through Our Website: Remember to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do — just follow the prompts and you’ll be set!
How to prepare for a job interview at Salesforce
✨Know Your Tech Inside Out
As a Principal Data and AI Architect, you need to have a solid grasp of CRM, Modern Data Stacks, and AI technologies. Brush up on your knowledge of Salesforce D360, data governance, and analytics tools like Tableau or PowerBI. Be ready to discuss how these technologies can solve real business problems.
✨Showcase Your Problem-Solving Skills
Prepare to demonstrate your ability to analyse complex business challenges and propose innovative solutions. Think of specific examples from your past experiences where you successfully identified issues and implemented effective strategies. This will show your potential employer that you can drive customer success.
✨Communicate Clearly and Confidently
Strong verbal and presentation skills are crucial for this role. Practice articulating your ideas clearly, especially when discussing technical concepts with non-technical stakeholders. Use storytelling techniques to make your points relatable and engaging during the interview.
✨Collaborate and Connect
Highlight your experience in cross-platform collaboration. Be prepared to discuss how you've worked with various teams, such as sales, product marketing, and engineering, to deliver successful projects. Emphasise your ability to connect the dots between different technologies and stakeholders to drive innovation.