At a Glance
- Tasks: Manage EMEA ticketing operations and enhance workplace experiences through data-driven solutions.
- Company: Join a leading tech company committed to inclusivity and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Be the key link between teams, driving improvements and making a real impact.
- Qualifications: Experience in facilities management and a passion for technology and data analysis.
The predicted salary is between 35000 - 45000 £ per year.
Job Category: Real Estate & Facility Management
About the Role: As a Workplace Services Supervisor, you will be at the heart of how our EMEA region delivers exceptional workplace experiences. You will own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA-compliant service delivery. This is a role for someone who thrives on data-driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology.
What You Will Do:
- Own and oversee EMEA ticketing operations – ensuring efficient handling, smart prioritization, and timely, SLA-compliant resolution within our service management platform.
- Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance.
- As regional Subject Matter Expert (SME), serve as the primary liaison between EMEA and the global technology team for any bug fixes and tool enhancements.
- Provide in-region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces.
- Produce training material and lead training on new tool enhancements and releases, driving smooth adoption across regional teams.
- Ensure quality assurance and compliance in ticket handling, including monitoring and analyzing SLA performance across the region, identifying trends, gaps, and risks through data analysis, driving corrective actions to improve service delivery and SLA adherence, and maintaining data accuracy for reliable reporting and dashboards.
- Coordinate field services taskforce activities, ensuring tight alignment between systems, processes, and on-ground execution.
- Support the delivery of global & regional Centre of Excellence (CoE) programs – contributing to standardisation initiatives, knowledge sharing, and continuous improvement workstreams.
- Champion a culture of safety across the EMEA portfolio – supporting regional H&S protocols and contractor access processes.
- Leverage data analysis to surface operational insights – tracking performance trends, identifying service gaps, and translating findings into clear, actionable recommendations that drive smarter decision-making across the region.
What We Are Looking For:
- Experience in workplace services, facilities management, or service operations.
- Passion for technology with ticketing and service management tools (e.g., Fieldservices, Corrigo or equivalent platforms).
- Hands-on experience with CMMS platforms – managing asset data, work order workflows, and maintenance records to support accurate reporting and compliance.
- Strong analytical skills with experience handling operational data – comfortable working across reporting tools, dashboards, and service management platforms.
- Proven ability to collaborate across regional and global stakeholder groups.
- Hands-on experience with system implementations, UAT, and continuous improvement.
- Strong communication, stakeholder management, and influencing skills.
- Familiarity with AI-powered tools and workflow automation, with an appetite for applying emerging technology to improve service operations and reporting efficiency.
- Experience with health & safety compliance in a facilities or IFM environment, including contractor management, risk assessment, and safe systems of work is a plus.
How We Will Know You Are Succeeding:
- High SLA compliance and continuous improvement in service performance.
- Efficient and consistent ticket handling across the EMEA region.
- Strong data quality enabling reliable reporting and meaningful insights.
- Effective, trust-based collaboration with our IFM partner and field services teams.
- EMEA operations tightly aligned with global technology initiatives.
Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and we can lead the path to equality in part by creating a workplace that is inclusive and free from discrimination.
Workplace Services Analyst in London employer: Salesforce
Salesforce is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a Workplace Services Analyst in the EMEA region, you will benefit from a collaborative environment that champions continuous improvement and leverages cutting-edge technology, all while ensuring a strong commitment to safety and inclusivity. With opportunities for professional advancement and a focus on data-driven decision-making, Salesforce provides a meaningful and rewarding career path for those passionate about enhancing workplace experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Services Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to workplace services and facilities management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to solve problems in past roles. Bring examples of how you've improved service delivery or compliance – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Workplace Services Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in workplace services and facilities management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Tech Savvy:Since this role involves ticketing and service management tools, let us know about your hands-on experience with these platforms. Mention any specific tools you've used and how you’ve leveraged technology to improve service operations.
Data-Driven Insights Matter:We love a good data story! Share examples of how you've used data analysis to identify trends or improve service delivery. This will show us that you can think critically and make informed decisions based on operational insights.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Salesforce
✨Know Your Ticketing Tools
Familiarise yourself with the ticketing and service management tools mentioned in the job description, like Fieldservices or Corrigo. Be ready to discuss your hands-on experience with these platforms and how you've used them to improve service delivery.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing specific examples where you've handled operational data. Think about how you identified trends or gaps and what corrective actions you took to enhance service performance.
✨Emphasise Collaboration
This role requires strong collaboration with various stakeholders. Be prepared to share examples of how you've successfully worked with teams across different regions or departments, especially in a facilities management context.
✨Prepare for Continuous Improvement Discussions
Since the role focuses on continuous improvement, think about past experiences where you've driven change. Be ready to discuss how you championed new processes or technologies that led to better outcomes in service operations.
