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- Tasks: Lead workplace events and create unforgettable experiences at Salesforce's iconic locations.
- Company: Join Salesforce, the #1 AI CRM, driving innovation and customer success.
- Benefits: Enjoy competitive salary, flexible work options, and a supportive environment for growth.
- Other info: Dynamic role with opportunities to work with top executives and cutting-edge technology.
- Why this job: Be the face of the office and shape the future of workplace experiences.
- Qualifications: 8+ years in hospitality or workplace management with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
As the Manager, Workplace Events, you will oversee the workplace experience for Salesforce’s most prestigious locations in EMEA. This portfolio includes the iconic London Tower—featuring our signature Ohana Floor and the Salesforce Innovation Centre (SIC)—as well as our dedicated AI Centre.
You will lead a high-performing internal team of three and provide strategic oversight for an outsourced Jones Lang Lasalle (JLL) workforce of 25. This role is the "face of the office" for highest-level executives and customers regionally & globally. You will be responsible for maintaining "white-glove" standards, managing complex Integrated Facilities Management (IFM) contract performance, and ensuring that our spaces inspire innovation and connection.
This role requires being in the London office 5 days a week for at least the first year.
Portfolio Scope
- London Tower (Employee floors, Ohana Floor & SIC): Orchestrating world-class hospitality for our flagship executive and customer innovation spaces.
- London AI Centre: Managing the unique hospitality and event needs of our specialized AI hub.
- Workforce: 3 Internal Salesforce full time employees and 25+ JLL outsourced service providers.
- Drive and support the operational strategy for the AI Centre, ensuring the space reflects Salesforce’s leadership in technology and innovation.
- In partnership with the EMEA Functional Hospitality Lead, align and support regional strategic operations across Hospitality and all Workplace Services.
Key Responsibilities:
- Strategic Leadership & Team Management
- Directly manage and mentor three Full-Time Employees (FTEs), fostering a culture of innovation, empathy, and high performance.
- Oversee the service output of a team of 25+ outsourced service providers (via JLL) including Guest Services and Event Coordinators.
- Act as the primary point of contact for the UK leadership team regarding all hospitality and workplace experience matters.
- Maintain a high-level strategic alliance with the Salesforce UK Ops Manager and JLL Hospitality Lead to synchronize service delivery, manage executive stakeholder expectations, and oversee landlord/building management relations.
- Active input and support to regional Workplace Services leadership team and functional matrix.
- IFM Contract Governance & Performance
- Oversee the performance of the JLL contract, measuring against hospitality and event related SLAs and KPIs.
- Conduct regular business reviews with JLL leadership to drive accountability, service improvements, and cost efficiencies.
- Oversee the hospitality operational budgets, ensuring financial transparency and value for money.
- Be the main point of escalation for disputes/risks Hospitality and Events and lead or collaborate as needed for resolution.
- Conduct and support performance and quality audits against vendor governance forums.
- Executive Stakeholder & Event Management
- Provide white-glove support for high-profile executive events, ensuring flawless execution for EMEA leadership and visiting global dignitaries.
- Serve as the primary connection between the Salesforce business and internal business partners and our Hospitality operations.
- Liaise with internal departments (Equality Groups, Marketing, Executive Assistants, Office of the CEO, Salesforce Innovation Centre, Ohana floor, AI centre) to align workplace services with business priorities.
- Oversee the activation and hospitality standards of the 'Ohana Floor, balancing internal employee needs with external community and executive events.
- Drive the operational strategy for the AI Centre, ensuring the space reflects Salesforce’s leadership in technology and innovation.
- Operational Excellence & Standards
- Maintain the highest standards of office aesthetics, "Vibe," and service delivery throughout the London Tower and AI centre.
- Implement and leverage approved workplace technology (Smart Building tools, feedback apps, internal dashboards) to gather data and drive continuous service evolution.
- Support key FM & Safety partners and hospitality suppliers in meeting Salesforce’s environmental, health and safety standards.
Required Skills & Experience:
- Experience: 8+ years in Hospitality Management, Workplace Experience, or Luxury Hotel Management, preferably within a high-growth tech environment or a global corporate headquarters.
- Contract Management: Proven track record of managing large-scale IFM or outsourced service contracts (experience with JLL/CBRE/ISS is a plus).
- Stakeholder Navigational Skills: Exceptional ability to establish strong working relationships, to communicate and influence effectively at differing levels, including C-suite executives and senior leadership.
- Leadership: Experience managing direct reports and leading large, diverse cross-functional teams.
- Operational Rigor: Deep understanding of event logistics, catering operations, and front-of-house best practices.
- Resilience: Ability to remain calm and effective under pressure in a fast-paced, changing, high-visibility environment.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Workplace Events Associate Manager in London employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Events Associate Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Salesforce is all about innovation and trust, so think about how your experiences align with that. Practice answering common interview questions and come up with some thoughtful questions to ask them too!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've tackled challenges in the past. This will help you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Salesforce team. Keep an eye on new openings and don’t hesitate to apply for roles that excite you!
We think you need these skills to ace Workplace Events Associate Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Events Associate Manager role. Highlight your relevant experience in hospitality management and event logistics, showing us how you can bring value to our team.
Showcase Your Leadership Skills: We want to see your leadership style! Share examples of how you've managed teams and projects in the past. This is your chance to demonstrate your ability to inspire and drive high performance in a fast-paced environment.
Be Authentic: Let your personality shine through in your application. We’re looking for Trailblazers who are passionate about innovation and collaboration. Don’t be afraid to show us what makes you unique and how you align with our core values.
Apply Through Our Website: For the best candidate experience, make sure to apply directly through our website. This way, we can ensure your application gets the attention it deserves and you can stay updated on your application status.
How to prepare for a job interview at Salesforce
✨Know Your Stuff
Before the interview, dive deep into Salesforce's values and mission. Understand their approach to workplace experience and how they leverage AI in their operations. This will not only show your enthusiasm but also help you align your answers with their core principles.
✨Showcase Your Leadership Skills
As a Workplace Events Associate Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any experiences where you fostered innovation and high performance.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle high-pressure situations. Think of specific scenarios from your past roles where you had to manage complex events or resolve conflicts, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the future direction of the AI Centre or how Salesforce measures success in workplace experience. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.