At a Glance
- Tasks: Drive customer success by leveraging AI-driven agent design and optimisation strategies.
- Company: Salesforce, the #1 AI CRM, leading workforce transformation.
- Benefits: Flexible office work, competitive salary, and resources for personal growth.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Join a team shaping the future of AI and customer experience.
- Qualifications: 4+ years in AI projects, strong communication, and collaborative skills.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams.
As an Agentforce Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in AI-driven agent design, orchestration, and automation. Agentforce is Salesforce's platform for building and deploying autonomous AI agents that take action across sales, service, and marketing. These agents rely on trusted, unified data to make real-time, context-aware decisions, which is where Data360 comes in. A working knowledge of how Data360 fuels Agentforce (grounding, harmonized customer data, real-time signals) is valuable in this role, even though the core focus is agent architecture, design, and deployment.
Responsibilities:
- Be a trusted Agentforce subject-matter expert for the broader Success Architect organisation, including how Data Cloud relates to the success of AI.
- Engage with our Signature and Strategic customers to evaluate and recommend optimisation strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce.
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customisation.
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
- Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers.
- Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
- Drive thought leadership through mentoring and knowledge sharing.
Your Impact:
As an Agentforce Success Architect, you will have a significant impact on our customers' success and the growth of our organisation. Your expertise and guidance will directly influence the technical architecture, performance optimisation, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Team Work:
Collaboration is at the core of our success, and as an Agentforce Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimise performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Minimum Requirements:
- Minimum of 4 Years relevant industry experience.
- Demonstrated success in implementing AI projects either directly or as part of a Customer Success team.
- Demonstrated ability to guide customers through complex AI implementations with a focus on providing clear technical direction and removing barriers to success.
- A good understanding of data modelling, integration, and data governance best practices.
- Excellent communication skills, and a demonstrated ability to work collaboratively with cross-functional teams from Developer to Executive.
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers.
- Ability to demonstrate basic understanding of AI and data-related industry trends.
- Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues.
- Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.
- Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviours in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
- Fluency in French/Italian.
Preferred Experience:
- Experience in a Consulting implementation partner or as part of a delivery/technical consulting team in a software company.
- Experience with large data such as Snowflake, Databricks, AWS, Google Cloud Storage/Big Query, Azure administration or architecture.
- Experience with Customer Data platforms such as Segment, Tealium, Adobe Experience Platform, Amperity, Treasure Data, Twilio Segment, Realtio, etc.
- Experience with Salesforce Clouds, and technology - Sales, Service, Industries, Marketing or Commerce.
- Experience in programming languages such as Python, Java, .Net, SQL.
Note: This role is office-flexible, and the expectation is to work from the office three days per week.
Unleash Your Potential:
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations:
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement:
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Success Architect - Agentforce in London employer: Salesforce
Salesforce is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Lead Solution Engineer role in the Financial Services sector. With a strong commitment to employee growth, we offer extensive training and development opportunities, empowering our team members to innovate and excel in delivering cutting-edge AI, Data, and CRM solutions. Located in the UK, our collaborative environment encourages creativity and teamwork, making it a rewarding place for those passionate about technology and customer transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Success Architect - Agentforce in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salesforce. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salesforce before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Success Architect - Agentforce in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salesforce:Your cover letter is your chance to shine! Tell us why you want to work at Salesforce specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salesforce!
How to prepare for a job interview at Salesforce
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
