Senior Manager/Director, Solution Engineering - Travel, Transport and Hospitality in London

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‐up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce, the global leader in CRM and a pioneer in cloud‐based innovation, is seeking an outstanding Solution Engineering Leader to align to our Travel, Transport and Hospitality (TTH) Enterprise segment.

• Partner with Sales Leadership: work lock‐step with your aligned AVP/RVPs to develop account strategies, drive pipeline generation, and execute growth plans that align with Salesforce's GTM strategy.
• Drive Innovation: run calibrated experiments to find new, efficient ways of delivering growth, focusing on transformational deals powered by Data Cloud and Agentforce.
• Executive Engagement: build and nurture relationships at the C‐level (CIO, CTO, CDO) across key TTH accounts, positioning Salesforce not just as a vendor, but as a strategic partner in their IT and business strategy.
• Operational Rigor: exhibit strong analytical focus, translating complex data into prioritised actions that resolve competing business needs and accelerate revenue.
• Team Development & Culture:
• Talent Management: attract, hire, and develop premier talent; build a multi‐disciplinary team with varied skills to ensure strategic alignment with industry evolution.
• Culture of Trust: build a culture of psychological safety, collaboration, and teamwork; champion equality and ensure every team member feels supported to do the best work of their careers.
• Player‐Coach Mentality: actively work with team members to solve difficult problems, backing them up in strategic deals and providing constructive feedback to inspire high performance.
• Continuous Learning: promote a culture of curiosity; ensure the team is constantly innovating in their approach to solution selling and adopting the latest Salesforce technologies.
• Ecosystem & Evangelism:
• Internal Collaboration: partner effectively with Product, Industry Solutions, Marketing, and Customer Success to advocate for the needs of the TTH segment and gain support for critical initiatives.
• Industry Evangelist: represent Salesforce at executive roundtables, industry forums, and technology events, sharing visionary insights on AI, data, and the future of Travel and Hospitality.

• Leadership Experience: prior experience as a Solution Engineering Manager (2+ years) with a consistent track record of leading high‐performing teams and developing individual careers.
• Industry Expertise: experience in the Enterprise business market segment is essential; familiarity with the Travel, Transport, or Hospitality sectors is highly desired.
• Strategic Vision: a forward‐thinker with the ability to translate technical capabilities into business value; articulate the benefits of Cloud, AI, and Data to non‐technical C‐suite audiences.
• Technical Proficiency: proficient in Salesforce CRM technologies, with a strong grasp of the current AI landscape (Agentforce, Copilots, LLMs) and Data Cloud.
• Collaboration: proven ability to work in a matrixed environment, communicating equally well with internal resources (Product, GTM, Sales) and external executives.
• Pre‐Sales DNA: a history of success as an Individual Contributor in Solution Engineering is highly desired; understand the mechanics of the demo, the discovery, and the technical close.
• High Standards: aligned with the high‐performance culture at Salesforce, holding yourself and your team to the highest standards of execution and integrity.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt‐in to the interview scheme as part of the application process.

Salesforce is an equal opportunity employer and maintains a policy of non‐discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.