Senior Director, Field Service in London

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Role Overview

Salesforce is seeking a Senior Director, Agentforce Field Service to serve as a strategic leader within our Field Service organization. In this role, you will drive the vision, growth, and execution of Salesforce’s Field Service business across enterprise customers, strategic initiatives, and global go-to-market programs.

As a senior member of our Field Service leadership team, you will partner closely with Product, Engineering, Sales, Customer Success, Professional Services, and Executive Leadership to accelerate the adoption of Salesforce Field Service, Agentforce, AI-driven operations, scheduling optimization, asset management, and mobile workforce solutions.

You will lead a collaborative team of Field Service specialists and solution leaders, driving business growth through technical excellence, customer advocacy, executive engagement, and market leadership. This role requires a unique combination of strategic business acumen, field service domain expertise, technical leadership, and organizational influence.

What You Will Do

• Strategic Leadership
  • Define and execute the long-term strategy for Field Service growth, market expansion, and GTM execution.
  • Collaborate with Product Management and Engineering leadership to influence roadmap priorities based on customer requirements, market trends, and competitive intelligence.
  • Act as the executive sponsor for strategic customer engagements and transformational programs.
  • Establish operational frameworks that provide clear visibility into pipeline health, strategic opportunities, customer adoption, and organizational priorities.
  • Drive cross-functional alignment across Sales, Product, Engineering, Customer Success, and Partner organizations to deliver unified customer experiences.
• Go-To-Market & Solution Leadership
  • Lead the technical solution strategy and execution for our most complex and strategic Field Service opportunities.
  • Support enterprise sales teams in translating complex business challenges into clear outcomes using Salesforce Field Service and Agentforce solutions.
  • Facilitate executive-level customer workshops, value assessments, and digital transformation discussions.
  • Position Salesforce as the strategic platform of choice for field operations, service delivery, workforce optimization, and asset-centric service organizations.
  • Evangelize the adoption of AI-powered service workflows, intelligent scheduling, agentic automation, and predictive operations.
• Technical & Domain Expertise
  • Serve as a key subject matter expert for Field Service Management (FSM), scheduling optimization, asset management, and mobile workforce solutions.
  • Provide strategic guidance on enterprise-scale architectures, technical due diligence, and risk assessments.
  • Guide teams through complex technical decision-making and solution-scoping processes.
  • Oversee the development of scalable solution frameworks, best practices, and customer success methodologies.
  • Stay ahead of emerging market trends, competitive developments, and AI innovations within the field service ecosystem.
• People & Organizational Leadership
  • Build, develop, and mentor a collaborative, high-impact team of Field Service specialists, consultants, and solution leaders.
  • Foster an inclusive culture of accountability, continuous learning, and customer-centric innovation.
  • Provide strategic clarity to enable teams to execute effectively in a dynamic and evolving business environment.
  • Develop future leaders within the organization through intentional coaching, sponsorship, and career pathing.

Required Qualifications

• Extensive experience: 10+ years in enterprise software, SaaS, solution engineering, product strategy, technical consulting, or related technical pre-sales leadership roles.
• Proven track record of leadership (typically 6+ years) building, scaling, and mentoring high-impact, distributed technical or solution teams.
• Deep expertise in Field Service Management (FSM), workforce optimization, scheduling, dispatching, mobile workforce solutions, or asset management.
• Demonstrated experience guiding enterprise-scale digital transformation and cloud migration initiatives.
• Proven ability to build trusted relationships with C-level executives, influencing strategic decisions and complex business outcomes.
• Strong understanding of modern enterprise solution architectures, APIs, cloud environments, and AI technologies.
• Exceptional communication, storytelling, and executive presentation skills.
• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.

Preferred Qualifications

• Hands-on experience with Salesforce Field Service, Agentforce, autonomous service technologies, or agentic AI workflows.
• Relevant Salesforce certifications or equivalent industry-standard technical certifications.
• Familiarity with key service industries such as Manufacturing, Utilities, Telecommunications, Healthcare, Energy, or Transportation.
• Experience leading and scaling global specialist GTM or solution consulting organizations.
• Advanced degree (technical or business-focused) or equivalent practical experience.
• Active contribution to the broader technology community through thought leadership, public speaking, or customer advisory programs.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Posting Statement

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