At a Glance
- Tasks: Drive sales for Salesforce's innovative Agentforce service platform and engage with customers.
- Company: Join Salesforce, the leader in AI CRM, transforming the future of work.
- Benefits: Enjoy a supportive environment with great work-life balance and career growth opportunities.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Be part of a revolutionary team shaping the future of AI in customer service.
- Qualifications: Proven sales experience and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
About Agentforce Service
Agentforce Service (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.
With the industry's fastest-growing AI adoption rate — agentic AI use in service jumped from 39% to 66% in a single year — Service Cloud equips businesses to meet customers where they are across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant keeps human agents productive with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations. The result: faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.
We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Required Skills and Qualifications
- Demonstrated Success in quota-carrying, technology solution-based direct sales
- Proven track record of experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Account Planning: Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
- Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities
- Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom
- Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams
- Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success
Preferred Skills and Qualifications
- Excellent interpersonal and communication skills
- Sales methodology education (e.g. MEDDIC, Challenger, Command of the Message)
- Ability to develop business cases and service requirements while crafting and leading strategic alliances
- Ability to thrive in a fast-paced, high-growth environment
- Consistent track record of achieving or exceeding quota
- Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives
- Experience will be evaluated based on alignment with core competencies for the role (e.g. extracurricular leadership, military experience, volunteer work, etc.)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Enterprise Account Executive - Agentforce Service in London employer: Salesforce
Salesforce is an exceptional employer that fosters a dynamic and inclusive work culture, particularly for the Lead Solution Engineer role in the Financial Services sector. With a strong commitment to employee growth, we offer extensive training and development opportunities, empowering our team members to innovate and excel in delivering cutting-edge AI, Data, and CRM solutions. Located in the UK, our collaborative environment encourages creativity and teamwork, making it a rewarding place for those passionate about technology and customer transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Account Executive - Agentforce Service in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Enterprise Account Executive - Agentforce Service at Salesforce, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Salesforce. Tailor your message to explain why you’re drawn to them and how you can contribute as a Enterprise Account Executive - Agentforce Service. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Enterprise Account Executive - Agentforce Service in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Salesforce:When writing your cover letter, make sure to tailor your message specifically for Salesforce. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Salesforce
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Salesforce that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Salesforce that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Salesforce’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
