At a Glance
- Tasks: Become a trusted advisor, guiding customers to success with Salesforce solutions.
- Company: Join Salesforce, the leading AI CRM company transforming the workforce.
- Benefits: Enjoy a supportive environment with resources for personal and professional growth.
- Other info: Inclusive workplace committed to equality and diversity.
- Why this job: Make a real impact by helping businesses thrive through innovative technology.
- Qualifications: 6+ years in Cloud roles, excellent communication, and relationship-building skills.
The predicted salary is between 60000 - 75000 £ per year.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Overview of the Role
At Salesforce, customers who choose our Signature Success Plan unlock our most elite level of partnership — expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in the region. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.
You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.
Responsibilities
- Strategic Partnership: Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities. Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.
- Customer Enablement: Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue. Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.
- Incident Management: Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.
- Renewal & Growth: Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.
Required Qualifications
- 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
- Proven ability to build trust-based relationships and navigate complex, enterprise-level environments.
Preferred Qualifications
- Experience with the Salesforce Core platform is a plus.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
- Experience working with Enterprise-level customers.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Customer Success Manager - Public Sector in London employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the Customer Success Manager role. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to drive meaningful change while enjoying a balanced work-life experience. Located at the forefront of AI technology, employees have the unique opportunity to shape the future of customer engagement and business transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to current or former Salesforce employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Customer Success Manager. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by understanding Salesforce's core values and how they align with your own. Be ready to share examples of how you've driven customer success in previous roles. Show them you’re not just a fit for the job, but for the company culture too!
✨Tip Number 3
Practice your presentation skills! As a CSM, you'll need to communicate effectively with various stakeholders. Consider doing mock interviews with friends or using online platforms to refine your pitch and get comfortable discussing technical concepts in business terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Salesforce team. Remember, we’re rooting for you!
We think you need these skills to ace Customer Success Manager - Public Sector in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Cloud environments and how it aligns with the responsibilities outlined in the job description. We want to see how you can be a strategic partner for our customers!
Showcase Your Communication Skills:Since this role requires outstanding communication and presentation skills, don’t shy away from demonstrating these in your application. Use clear, concise language and provide examples of how you've effectively communicated complex ideas in the past. We love a good storyteller!
Highlight Relevant Experience:Be sure to emphasise any experience you have with Salesforce products or similar SaaS platforms. If you’ve worked with enterprise-level customers, let us know! This will help us see how you can hit the ground running in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do — just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Salesforce
✨Know Your Salesforce Inside Out
Before the interview, make sure you’re well-versed in Salesforce's products and features. Familiarise yourself with the Signature Success Plan and how it aligns with customer goals. This knowledge will help you articulate how you can drive value for customers during your conversation.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare to demonstrate your ability to explain complex technical concepts in simple terms. Think of examples where you've successfully communicated with both technical teams and business stakeholders to showcase your versatility.
✨Build Trust with Examples
Trust is crucial in this role. Come prepared with stories that highlight how you've built strong relationships with clients or colleagues in the past. Focus on instances where you acted as an advocate for customers, ensuring their needs were met and their voices were heard.
✨Prepare for Incident Management Scenarios
Given the importance of incident management in this role, think through potential scenarios you might face. Be ready to discuss how you would handle high-severity incidents, communicate effectively with customers, and ensure a smooth resolution process.
