Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.While the Product SME focuses on what the product can do, the Delivery SME focuses on how the implementation is being executed — identifying delivery process failures, integration issues, data migration risks, and execution gaps that are blocking or threatening go-live. This architect is the technical authority on implementation quality and delivery rigor within the POD.Delivery Assessment & DiagnosticsAssess the current state of delivery execution across all technical workstreams — integration, data migration, configuration, and testingIdentify delivery process failures (e.g., scope creep, insufficient testing, poor sprint execution) contributing to the account's risk scoreEvaluate partner and SI delivery capability gaps; provide targeted recommendations for delivery process improvementSurface delivery execution blockers and provide technical status updates during daily Triage Standup meetingsHands-On Technical RemediationConduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issuesExecute data migration activities using the AFLS Transformation Framework; validate data migration quality and completenessPerform hands-on technical stabilization of integration and data workstreamsConduct code reviews with a focus on implementation quality, security, and platform best practicesCoordinate with the SI partner on delivery process improvements; provide hands-on coaching on sprint execution, release management, and quality gatesGo-Live Validation & HandoffValidate go-live readiness across all technical workstreams (integration, data migration, configuration, UAT)Resolve critical technical defects blocking go-live; triage and prioritize issue resolution in partnership with the Product SMEEnsure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exitDocument delivery resolutions, lessons learned, and process recommendations for future engagementsBench ActivitiesSupport triage and scoping for incoming high-risk accounts, providing delivery complexity assessments to inform POD sizingContribute to AI-based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator libraryDocument lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)Assist the Ecosystem Lead in tracking partner-attributed delivery failures — SI execution gaps, compliance violations, and delivery standard deviationsParticipate in quarterly health assessment interviews to diagnose technical execution challengesQualifications:Required10+ years in enterprise delivery execution, integration architecture, or data migration on large-scale Salesforce implementationsHands-on experience with integration design (REST/SOAP, middleware) and data migration frameworksStrong root-cause analysis skills distinguishing delivery-process failures from product issuesSalesforce Certified Administrator requiredPreferredSalesforce Certified Technical Architect (CTA) or Application Architect credentialExperience coaching SI partners on sprint execution, release management, and quality gatesFamiliarity with AFLS Transformation Framework or equivalent data migration toolingUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.SummaryLocation: United Kingdom - LondonType: Full time
CRM Technical Architect in London employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the fast-paced tech landscape of the UK. With a strong focus on employee growth, comprehensive benefits, and a collaborative work culture, Salesforce empowers its team members to unleash their potential while driving meaningful change in the world through AI. Join us to not only advance your career but also to be part of a company that values trust, ambition, and customer success.
