Lead/Senior Solution Engineer

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What is a Solution Engineer? Also known as a "Pre-Sales Engineer", "Solution Consultant" or "Sales Consultant," the Solution Engineer is responsible for understanding a client’s business challenge and presenting technology solutions to evoke confidence in a company’s technology infrastructure, and to remove all technical objections in the sales cycle. To accomplish this, the Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value. The role is both a business and technical - it is as important to understand the customers' requirements and the use cases that they have as it is to understand how our solutions meet these. Candidates must be able to work rapidly in a consultative and collaborative way with customers to discover their business need and then be able to present back, often with a solution demonstration of how Salesforce meets these needs and goes further still to add our Wow! factor.

Typical Day Of a Solution Engineer:

• Facilitate outcome-focused dialogue to understand and define a customer’s business requirements by conducting discovery calls and process-based discovery workshops.
• Partner with prospects/customers to develop a vision for their future on the Salesforce platform, developing a roadmap for both short and long term goals.
• Make that vision come to life by configuring and communicating the art of the possible on our platform through a product demonstration.
• Establish and share a point of view on business value provided by the solution with potential customers.
• Respond effectively to RFIs/RFPs.
• Participate in trainings and certifications to acquire and maintain skills.
• Collaborate with product and enablement teams to provide feedback from the field and drive solution growth.
• Engage with partners and act as a high level solution evangelist where appropriate.

Requirements:

• Solid oral, written, presentation and interpersonal communication skills - ability to create and perform demonstrations of our solutions.
• Strong problem solving skills.
• Proven time management skills in a dynamic team environment.
• Ability to understand customer's business goals and map those to the right technology solutions.
• Ability to collaborate as part of a team to take on business and technical problems.
• Likes to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.
• Good at explaining ideas and finding ways to keep people’s attention.
• Willing and able to travel occasionally.
• Passion and energy for technology and a desire to learn.
• Knowledge of related applications, relational database and web technology.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Languages: English (essential), other European languages (desired).

Additional Preferred Requirements:

• Solution Engineer / pre-sales experience.
• Experience implementing Salesforce, CRM, or equivalent solutions.
• Experience in a technical, customer-facing role.
• Project Management skills.
• Bachelor’s degree or equivalent.
• Experience with Salesforce, including product certifications.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.