At a Glance
- Tasks: Lead EMEA workplace services, ensuring seamless operations and exceptional employee experiences.
- Company: Salesforce, the #1 AI CRM, driving innovation and customer success.
- Benefits: Inclusive culture, career growth, and support for work-life balance.
- Other info: Join a diverse team committed to equality and continuous improvement.
- Why this job: Be a key player in transforming workplace experiences with cutting-edge technology.
- Qualifications: Experience in workplace services and strong analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
About The Role
As a Workplace Services Supervisor, you'll be at the heart of how our EMEA region delivers exceptional workplace experiences. You'll own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA‑compliant service delivery. This is a role for someone who thrives on data‑driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology.
Your Team
You’ll report directly to the Director, Workplace Services, sitting within the broader Real Estate & Workplace Services (REWS) organization. You’ll work closely with regional field teams, the global technology group, and our IFM partner — collaborating across time zones and functions to deliver outstanding workplace experiences for Salesforce employees across EMEA.
What You’ll Do
- Own and oversee EMEA ticketing operations — ensuring efficient handling, smart prioritization, and timely, SLA‑compliant resolution within our service management platform.
- Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance.
- As regional Subject Matter Expert (SME) serve as the primary liaison between EMEA and the global technology team, for any bug fixes and tool enhancements.
- Provide in‑region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces.
- Produce training material and lead training on new tool enhancements and releases, driving smooth adoption across regional teams.
- Ensure quality assurance and compliance in ticket handling, including monitoring and analyzing SLA performance across the region, identifying trends, gaps, and risks through data analysis, driving corrective actions to improve service delivery and SLA adherence, and maintaining data accuracy for reliable reporting and dashboards.
- Coordinate field services taskforce activities, ensuring tight alignment between systems, processes, and on‑the‑ground execution.
- Support the delivery of global & regional Centre of Excellence (CoE) programs — contributing to standardisation initiatives, knowledge sharing, and continuous improvement workstreams.
- Champion a culture of safety across the EMEA portfolio — supporting regional H&S protocols and contractor access processes.
- Leverage data analysis to surface operational insights — tracking performance trends, identifying service gaps, and translating findings into clear, actionable recommendations that drive smarter decision‑making across the region.
What We’re Looking For
- Experience in workplace services, facilities management, or service operations.
- Passion for technology with ticketing and service management tools (e.g., Fieldservices, Corrigo or equivalent platforms).
- Hands‑on experience with CMMS platforms — managing asset data, work order workflows, and maintenance records to support accurate reporting and compliance.
- Strong analytical skills with experience handling operational data — comfortable working across reporting tools, dashboards, and service management platforms.
- Proven ability to collaborate across regional and global stakeholder groups.
- Hands‑on experience with system implementations, UAT, and continuous improvement.
- Strong communication, stakeholder management, and influencing skills.
- Familiarity with AI‑powered tools and workflow automation, with an appetite for applying emerging technology to improve service operations and reporting efficiency.
- Experience with health & safety compliance in a facilities or IFM environment, including contractor management, risk assessment, and safe systems of work is a plus.
How We’ll Know You’re Succeeding
- High SLA compliance and continuous improvement in service performance.
- Efficient and consistent ticket handling across the EMEA region.
- Strong data quality enabling reliable reporting and meaningful insights.
- Effective, trust‑based collaboration with our IFM partner and field services teams.
- EMEA operations tightly aligned with global technology initiatives.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
EMEA Workplace Services Lead — Data-Driven, SLA Expert employer: Salesforce
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for professionals seeking to thrive in the evolving landscape of workplace services. With a strong focus on employee growth, collaborative culture, and cutting-edge technology, Salesforce empowers its team members to drive meaningful change while enjoying comprehensive benefits and a commitment to work-life balance. Join us in EMEA, where your contributions will not only enhance workplace experiences but also shape the future of AI-driven solutions.
StudySmarter Expert Advice🤫
We think this is how you could land EMEA Workplace Services Lead — Data-Driven, SLA Expert
✨Tip Number 1
Network like a pro! Reach out to current employees at Salesforce or in the EMEA workplace services field. A friendly chat can give you insider info and maybe even a referral — which is always a bonus!
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce's values and recent projects. Show us how your passion for technology and data-driven problem solving aligns with our mission. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you clearly demonstrate your experience and skills relevant to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and being part of the Salesforce journey.
We think you need these skills to ace EMEA Workplace Services Lead — Data-Driven, SLA Expert
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in workplace services and data-driven problem solving. We want to see how your skills align with the role of EMEA Workplace Services Lead!
Showcase Your Tech Savvy:Since this role involves ticketing and service management tools, don’t forget to mention any relevant tech experience you have. We love candidates who are passionate about using technology to improve service operations!
Be Data-Driven:Highlight your analytical skills and any experience you have with operational data. We’re looking for someone who can leverage data to drive insights and improvements, so make that clear in your application!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Salesforce!
How to prepare for a job interview at Salesforce
✨Know Your SLAs Inside Out
Make sure you understand the Service Level Agreements (SLAs) relevant to the role. Be prepared to discuss how you've managed SLA compliance in previous positions and share specific examples of how you've improved service delivery.
✨Showcase Your Data Skills
Since this role is data-driven, come ready to talk about your experience with data analysis and reporting tools. Bring examples of how you've used data to identify trends or solve problems in workplace services or facilities management.
✨Demonstrate Collaboration Experience
This position requires working closely with various teams, so be ready to share stories that highlight your collaboration skills. Discuss how you've successfully partnered with stakeholders across different functions to achieve common goals.
✨Prepare for Technical Questions
Familiarise yourself with ticketing and service management tools like Fieldservices or Corrigo. Expect technical questions about these platforms and be ready to explain how you've used them to enhance operational efficiency.
