At a Glance
- Tasks: Lead a team to drive customer success for nonprofit organisations across EMEA.
- Company: Salesforce, a leader in cloud-based solutions, based in London.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Join a dynamic team focused on impactful customer success.
- Why this job: Shape strategies that make a real difference in the nonprofit sector.
- Qualifications: Extensive experience in enterprise nonprofit projects and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Salesforce in London is seeking a CSM Director to lead Signature Success delivery for the EMEA nonprofit portfolio. You will shape strategy, coach a growing team, and partner with Product, Engineering, Sales, and Services to drive adoption and measurable value. The role focuses on retention, license utilization, and employee engagement, requiring deep experience in enterprise nonprofit projects and a passion for scalable customer success models.
We think you need these skills to ace Director, Signature Success — Enterprise CSM Leader
Leadership Skills
Strategic Thinking
Coaching and Mentoring
Collaboration
Customer Success Management
Project Management
Experience in Nonprofit Sector
