At a Glance
- Tasks: Lead a team of Customer Success Managers to drive impactful outcomes for nonprofit customers.
- Company: Salesforce, the #1 AI CRM, transforming the future of work.
- Benefits: Competitive salary, career growth, and a culture of innovation.
- Other info: Dynamic environment with a focus on collaboration and customer-centric solutions.
- Why this job: Join a mission-driven company and make a real difference in the nonprofit sector.
- Qualifications: Strong leadership skills and experience in customer success strategy.
The predicted salary is between 60000 - 80000 £ per year.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
You’re in the right place!
Agentforce is the future of AI, and you are the future of Salesforce.
Role Description Our customers who drive the most value out of Salesforce rely on the Signature Success program and team.
Signature Success aligns on each customer’s needs, strategic objectives, and maturity.
Customers are then supported through long-term plans that align the right people, skills, coaching, and oversight to help customers achieve tangible results through Salesforce products.
Insights and analysis are provided along the way to drive comprehensive support.
The primary orchestrators driving Signature delivery are our versatile Customer Success Managers (CSM).
The CSM Director leads the strategy for Signature Success Plan delivery across their team of CSMs.
The ideal candidate should have a strong background in people leadership, experience driving outcomes with enterprise Nonprofit organizations, as well as a strong grounding in customer success strategy.
CSM Directors are able to research, synthesize, and develop insights and actions in a proactive way which best serves their portfolio.
They will hire, coach, manage, and support a team of individuals with a variety of backgrounds.
The primary responsibility of the CSM Director is to drive Signature delivery across the EMEA Nonprofit portfolio of customers, through their leadership and CSM team.
This role requires customer centricity, partnership, resourcefulness, flexibility, and a highly driven demeanor.
Success in this role is measured across the business by retention of business, customer adoption, license consumption, and employee sentiment.
Requirements
