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For Companies At a Glance
- Tasks: Drive customer success and value realisation in a dynamic sales environment.
- Company: Join Salesforce, a leader in tech with a commitment to equality and inclusion.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be at the forefront of customer success and make a real impact from day one.
- Qualifications: Strong commercial acumen and experience in driving customer value.
- Other info: Thriving in a fast-paced environment with excellent career advancement potential.
The predicted salary is between 60000 - 80000 ÂŁ per year.
Salesforce is seeking a senior, commercially driven leader to join our UKI Chief Customer Office (CCO) team in a pivotal new role. As a Customer Outcome Executive, you will be the tip of the spear for a new proactive success motion, acting as the key orchestrator between the sales vision and post‑sale value realisation. You will operate at the intersection of sales and customer success, ensuring that our customers realise measurable value from their Salesforce investments, starting from day one and continuing throughout the lifecycle. This is a high‑impact, quota‑carrying role where you will lead a new, proactive customer success motion focused on driving adoption, improving customer health, and unlocking long‑term growth.
What You'll Do
- Partner with Sales on strategic, high‑value opportunities
- Define and embed a clear, customer‑aligned path to value from Day 1
- Ensure success plans are well‑resourced, measurable and agreed upfront with customers
- Set the foundation for strong adoption, realised value, and retention
- Take ownership of a portfolio of priority and at‑risk customers
- Diagnose challenges such as low adoption, high shelfware and/or under‑realised value
- Lead cross‑functional recovery strategies
- Stabilise accounts and position them for renewal and expansion
- Own a services‑focused quota, including Signature Success, Premier Success and Advisory Services
- Unlock incremental value across your customer portfolio
Who You Are
- A trusted executive‑level advisor with strong commercial acumen
- Experienced in driving customer value realisation in complex environments
- Comfortable operating across pre‑sale and post‑sale motions
- Skilled at influencing and aligning cross‑functional stakeholders
- Energised by building new approaches and scaling them
- Able to thrive in ambiguity and fast‑evolving environments
Customer Outcome Executive - Media, Sports & Gaming employer: Salesforce
Contact Detail:
Salesforce Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outcome Executive - Media, Sports & Gaming
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Salesforce. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your experience. Be ready to share specific examples of how you've driven customer success in previous roles.
✨Tip Number 3
Showcase your commercial acumen! During interviews, highlight your ability to diagnose challenges and implement strategies that lead to measurable value for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the Salesforce team.
We think you need these skills to ace Customer Outcome Executive - Media, Sports & Gaming
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Outcome Executive role. Highlight your experience in driving customer value and how you've successfully navigated complex environments. We want to see how you can bring that commercial acumen to our team!
Showcase Your Success Stories: Use specific examples to demonstrate your past successes in customer success or sales roles. We love hearing about how you've influenced cross-functional teams and driven measurable outcomes. This is your chance to shine, so don’t hold back!
Be Authentic: Let your personality come through in your application. We’re looking for someone who can thrive in ambiguity and fast-evolving environments, so show us how you’ve adapted and innovated in your previous roles. Authenticity goes a long way with us!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Salesforce
✨Know Your Customer Value
Before the interview, dive deep into understanding how Salesforce helps its customers realise value. Be ready to discuss specific examples of how you've driven customer success in previous roles, especially in complex environments like media, sports, and gaming.
✨Showcase Your Commercial Acumen
Prepare to demonstrate your commercial mindset. Think about how you can align customer needs with business goals. Bring examples of how you've influenced cross-functional teams to achieve customer outcomes and drive adoption.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare scenarios where you've diagnosed challenges like low adoption or under-realised value. Outline your approach to stabilising accounts and positioning them for renewal.
✨Emphasise Your Adaptability
Salesforce operates in a fast-evolving environment, so be prepared to discuss how you've thrived in ambiguity. Share experiences where you've built new approaches and scaled them successfully, showcasing your ability to adapt and lead in changing circumstances.