At a Glance
- Tasks: Drive customer success by managing strategic accounts and leveraging AI tools for impactful solutions.
- Company: Join a forward-thinking tech company focused on innovation and customer relationships.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Other info: Embrace a diverse team culture that values unique life experiences and perspectives.
- Why this job: Make a real difference by transforming customer experiences with cutting-edge technology.
- Qualifications: 5-7 years in solutioning or consulting, with strong communication and relationship-building skills.
The predicted salary is between 70000 - 90000 £ per year.
We are looking for people who balance a high bias for action with deep empathy for the customer journey.
The Business Owner: You have a proven track record (typically 5–7+ years) in customer-facing solutioning, consulting, and account management. You thrive when given ownership of a territory and the autonomy to drive its success.
A Note on Experience: We value the perspective that comes from a life well-lived. If you have taken a career break for caregiving, personal travel, or a career pivot, we welcome your application. Your unique journey adds value to our diversity of thought and the power of our team.
The Systems Thinker: You understand the logic of enterprise IT and how applications and data connect together through APIs providing the context to power AI. You understand how business processes turn into agentic actions that need orchestration and governance.
The Insight Specialist: You are comfortable with data and metrics, but your real strength is translating that information into a compelling narrative for executives.
The Collaborative Influencer: You are comfortable working across virtual teams. With customers, you can facilitate a deep technical session with architects and the CTO and then lead a strategic value-alignment meeting with a VP of IT or CIO.
What the job involves:
As a Consumption Value Delivery Senior Manager, you own your business. As a crucial member of the account teams, you’ll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem. This is a customer-facing role. You will work directly with a set of AI, Integration and API customers on their Agentic future, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship and ownership; you will be responsible for the growth, health and retention of our most strategic accounts – all through the lens of consumption.
You will act as a business partner to sales leaders, acting as the strategic heart of their entire territory. You aren’t just observing the business — you are driving it. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others. Your goal is to ensure that no customer is left behind and that every organisation recognises the transformative value of their MuleSoft investment.
Proactive Stewardship: You’ll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact.
Innovation: Your use of Data & AI tools (both existing and ones you’ll create) to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You’ll be with the customer and celebrate new milestones of business outcomes together.
Show not Tell: You’ll become hands-on with the products leading product demos and proof-of-concept projects to solve new business problems.
Value Realisation: Turn technical potential into business outcomes. Your influence and executive communication skills help C-suite stakeholders see the direct line between Data, Integration, Agentic Orchestration and ROI to get buy-in for transformation.
Business Partnering: Act as a strategic consultant to sales leaders, providing holistic insights into account health and territory trends to ensure sustainable commercial relationships.
Lead the Ohana: Work in a highly supportive environment where you help "write the manual" for this new phase of growth, sharing best practices across a diverse, global team.
Consumption Value Delivery Senior Manager (Solution Engineering AI & API Solutions) employer: Salesforce
As a Consumption Value Delivery Senior Manager, you will thrive in a dynamic and supportive work culture that values innovation and collaboration. Our commitment to employee growth is evident through our emphasis on autonomy and ownership, allowing you to drive success within your territory while leveraging cutting-edge AI tools. With a focus on meaningful customer relationships and a diverse team, we celebrate unique journeys and foster an environment where every voice contributes to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Consumption Value Delivery Senior Manager (Solution Engineering AI & API Solutions)
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer success stories. This will help you tailor your conversations and show that you're genuinely interested in how you can contribute.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising your storytelling skills. Think of examples from your past experiences that highlight your problem-solving abilities and how you've driven success in customer-facing roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and engaged—just what they’re looking for!
We think you need these skills to ace Consumption Value Delivery Senior Manager (Solution Engineering AI & API Solutions)
Some tips for your application 🫡
Show Your Customer-Centric Side:Make sure to highlight your experience in customer-facing roles. We want to see how you've built relationships and driven success for clients, so share specific examples that showcase your empathy and understanding of the customer journey.
Demonstrate Your Technical Savvy:Since this role involves a lot of technical aspects, don’t shy away from discussing your knowledge of APIs and enterprise IT. We’re looking for someone who can connect the dots between data and business processes, so make it clear how you’ve done this in the past.
Craft a Compelling Narrative:When you write your application, think about how you can turn your experiences into a story that resonates with us. Use metrics and data to back up your achievements, but also focus on the impact those achievements had on the business and customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and ready to take ownership of your application process!
How to prepare for a job interview at Salesforce
✨Know Your Customer Journey
Before the interview, take some time to research the company’s customer journey. Understand how they engage with their clients and what challenges they face. This will help you demonstrate your empathy for the customer experience and show that you can balance action with understanding.
✨Showcase Your Solutioning Skills
Prepare specific examples from your past experiences where you've successfully managed customer accounts or provided solutions. Highlight how you’ve used data and metrics to drive decisions and translate those into compelling narratives for stakeholders. This will illustrate your ability to be an Insight Specialist.
✨Demonstrate Your Technical Acumen
Brush up on your knowledge of APIs and enterprise IT systems. Be ready to discuss how these elements connect and support AI solutions. You might even want to prepare a mini demo or case study to showcase your hands-on experience with products, as this aligns with the role's requirements.
✨Emphasise Collaboration and Influence
Think of examples where you've worked across teams or influenced decision-makers. Be prepared to discuss how you’ve facilitated technical sessions and aligned strategies with various stakeholders. This will highlight your collaborative influencer skills and show that you can lead discussions at all levels.
