At a Glance
- Tasks: Manage ticketing operations and enhance workplace experiences across EMEA.
- Company: Join a leading tech company focused on exceptional workplace services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and innovation.
- Why this job: Be the key link between teams and drive impactful service improvements.
- Qualifications: Experience in workplace services and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
As a Workplace Services Supervisor, you'll be at the heart of how our EMEA region delivers exceptional workplace experiences. You'll own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA-compliant service delivery. This is a role for someone who thrives on data-driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology.
Your Team
You'll report directly to the Director, Workplace Services, sitting within the broader Real Estate & Workplace Services (REWS) organization. You'll work closely with regional field teams, the global technology group, and our IFM partner — collaborating across time zones and functions to deliver outstanding workplace experiences for Salesforce employees across EMEA.
What You'll Do
- Own and oversee EMEA ticketing operations — ensuring efficient handling, smart prioritization, and timely, SLA-compliant resolution within our service management platform.
- Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance.
- As regional Subject Matter Expert (SME) serve as the primary liaison between EMEA and the global technology team, for any bug fixes and tool enhancements.
- Provide in-region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces.
- Produce training material and lead training on new tool enhancements and releases, driving smooth adoption across regional teams.
- Ensure quality assurance and compliance in ticket handling, including monitoring and analyzing SLA performance across the region, identifying trends, gaps, and risks through data analysis, driving corrective actions to improve service delivery and SLA adherence, and maintaining data accuracy for reliable reporting and dashboards.
- Coordinate field services taskforce activities, ensuring tight alignment between systems, processes, and on-the-ground execution.
- Support the delivery of global & regional Centre of Excellence (CoE) programs — contributing to standardisation initiatives, knowledge sharing, and continuous improvement workstreams.
- Champion a culture of safety across the EMEA portfolio — supporting regional H&S protocols and contractor access processes.
- Leverage data analysis to surface operational insights — tracking performance trends, identifying service gaps, and translating findings into clear, actionable recommendations that drive smarter decision-making across the region.
What We're Looking For
- Experience in workplace services, facilities management, or service operations.
- Passion for technology with ticketing and service management tools (e.g., Fieldservices, Corrigo or equivalent platforms).
- Hands-on experience with CMMS platforms — managing asset data, work order workflows, and maintenance records to support accurate reporting and compliance.
- Strong analytical skills with experience handling operational data — comfortable working across reporting tools, dashboards, and service management platforms.
- Proven ability to collaborate across regional and global stakeholder groups.
- Hands-on experience with system implementations, UAT, and continuous improvement.
- Strong communication, stakeholder management, and influencing skills.
- Familiarity with AI-powered tools and workflow automation, with an appetite for applying emerging technology to improve service operations and reporting efficiency.
- Experience with health & safety compliance in a facilities or IFM environment, including contractor management, risk assessment, and safe systems of work is a plus.
How We'll Know You're Succeeding
- High SLA compliance and continuous improvement in service performance.
- Efficient and consistent ticket handling across the EMEA region.
- Strong data quality enabling reliable reporting and meaningful insights.
- Effective, trust-based collaboration with our IFM partner and field services teams.
- EMEA operations tightly aligned with global technology initiatives.
Workplace Services Analyst employer: Salesforce, Inc.
At Salesforce, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Workplace Services Analyst in the EMEA region, you'll benefit from our commitment to employee growth through continuous improvement initiatives and access to cutting-edge technology. Join us to be part of a team that values data-driven problem solving and champions a culture of safety, ensuring a rewarding and meaningful workplace experience.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Services Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in workplace services or facilities management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with ticketing systems and data analysis. Bring examples of how you've improved service delivery in the past.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your application to highlight your passion for technology and continuous improvement in workplace services.
✨Tip Number 4
Prepare for the interview by brushing up on your knowledge of CMMS platforms and AI-powered tools. Be ready to discuss how you can leverage these technologies to enhance service operations and reporting efficiency in our EMEA region.
We think you need these skills to ace Workplace Services Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Workplace Services Analyst. Highlight your experience in workplace services and any relevant tech tools you've used. We want to see how your skills align with what we're looking for!
Show Off Your Data Skills:Since this role is all about data-driven problem solving, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to improve service delivery or solve complex issues. We love a good story backed by numbers!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and achievements.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Ticketing Tools
Familiarise yourself with the ticketing and service management tools mentioned in the job description, like Fieldservices or Corrigo. Be ready to discuss your hands-on experience with these platforms and how you've used them to improve service delivery.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical prowess by discussing specific examples where you've leveraged data to identify trends or solve problems. Think about how you can translate complex data into actionable insights that align with the role's focus on continuous improvement.
✨Emphasise Collaboration
This role requires strong collaboration across various teams. Be prepared to share experiences where you've successfully worked with different stakeholders, especially in a global context. Highlight your communication skills and how they helped bridge gaps between teams.
✨Understand Health & Safety Protocols
If you have experience with health and safety compliance, make sure to bring it up during the interview. Discuss any relevant protocols you've followed or implemented, as this knowledge will be crucial for ensuring a safe workplace environment.
