Strategic CSM for Commerce Cloud & E‑Commerce
Strategic CSM for Commerce Cloud & E‑Commerce

Strategic CSM for Commerce Cloud & E‑Commerce

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Guide customers to maximise their Salesforce experience and ensure satisfaction.
  • Company: Leading cloud solutions provider with a focus on customer success.
  • Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
  • Why this job: Be a trusted advisor and make a real difference in customer success.
  • Qualifications: Experience in customer success and strong communication skills required.
  • Other info: Join a dynamic team and thrive in a tech-driven environment.

The predicted salary is between 36000 - 60000 £ per year.

A leading cloud solutions provider is seeking a Customer Success Manager in the United Kingdom. This role involves serving as a trusted advisor to customer organizations, helping them optimize their use of Salesforce for maximum value. You will be responsible for maintaining strong relationships, guiding customers through Salesforce features, and ensuring high levels of satisfaction.

The ideal candidate has extensive experience in customer success and technology solutions, along with exceptional communication skills. This position requires a blend of technical knowledge and the ability to translate complex concepts for clients.

Strategic CSM for Commerce Cloud & E‑Commerce employer: Salesforce, Inc.

As a leading cloud solutions provider, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Customer Success Managers enjoy comprehensive training programmes, competitive benefits, and the opportunity to work with cutting-edge technology in a collaborative environment, all while making a meaningful impact for our clients across the United Kingdom.
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Contact Detail:

Salesforce, Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Strategic CSM for Commerce Cloud & E‑Commerce

Tip Number 1

Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can put in a good word for you.

Tip Number 2

Prepare for those interviews! Research the company and its products, especially Salesforce features. Be ready to discuss how you can help clients optimise their use of these tools and share examples from your past experiences.

Tip Number 3

Show off your communication skills! During interviews, make sure to explain complex concepts in simple terms. This will demonstrate your ability to be a trusted advisor and ensure clients understand the value of what you're offering.

Tip Number 4

Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to stay updated on any new opportunities that pop up.

We think you need these skills to ace Strategic CSM for Commerce Cloud & E‑Commerce

Customer Success Management
Salesforce Expertise
Relationship Management
Technical Knowledge
Communication Skills
Advisory Skills
Problem-Solving Skills
Client Engagement
Complex Concept Translation
Satisfaction Assurance
E-Commerce Knowledge
Cloud Solutions Understanding

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight your experience with Salesforce and any relevant technology solutions to show us you’re the right fit.

Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how you can help our clients get the most out of Salesforce. Be genuine and let your personality shine through!

Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to translate complex concepts.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!

How to prepare for a job interview at Salesforce, Inc.

Know Your Salesforce Inside Out

Make sure you’re well-versed in Salesforce features and functionalities. Brush up on how these can be leveraged to drive customer success, as you'll need to demonstrate your ability to guide clients effectively during the interview.

Showcase Your Communication Skills

Prepare to discuss examples where you've successfully translated complex technical concepts into easy-to-understand language for clients. This will highlight your ability to build strong relationships and ensure customer satisfaction.

Research the Company and Its Clients

Familiarise yourself with the company’s mission, values, and the types of clients they serve. This knowledge will help you tailor your responses and show that you’re genuinely interested in contributing to their success.

Prepare Questions That Matter

Think of insightful questions to ask about the role and the company’s approach to customer success. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.

Strategic CSM for Commerce Cloud & E‑Commerce
Salesforce, Inc.
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  • Strategic CSM for Commerce Cloud & E‑Commerce

    Full-Time
    36000 - 60000 £ / year (est.)
  • S

    Salesforce, Inc.

    10000+
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