Signature Success, Specialist Solution Engineer

The Signature Success Plans Sales team is seeking a dynamic and results-driven Sales professional with a proven track record in driving revenue growth for emerging products. As a key member of our team, you will serve as a Signature Success Solution Engineer (SE) , supporting the Salesforce License and Signature Success plans sales teams in executing our Go-To-Market (GTM) strategy . This is an exciting opportunity to contribute to the success of one of Salesforce’s fastest-growing offerings , Signature Success Plans , which deliver Salesforce’s most proactive and personalized customer success experience.
As the Signature Success plan SE , your primary focus will be to collaborate with our Sales teams to drive Signature Success revenue growth , provide subject matter expertise, and increase attach rates . Working closely with the field sales team, you will play an integral role in developing compelling use cases that demonstrate how Signature Success meets customers\’ business requirements.
You will be a key member of the pursuit team , responsible for ensuring the inclusion of Signature Success in select sales opportunities and renewals. This quota-carrying sales role holds you accountable for achieving global Signature Success targets , revenue growth, and other key objectives outlined in your V2MOM .
Principal Responsibilities:

• Accountable for achieving revenue and bid margin targets for Signature Success plans
• Support program-level enablement with CSG and sales teams to effectively position and sell Signature Success plans
• Manage internal Slack Signature communities to share information and best practices across sales teams
• Evangelize Signature Success plans both internally and externally
• Collaborate effectively with various parts of the organization, including core account executives, specialist license sales, Sales Productivity, Marketing, CSG Regional Leaders, Technical Support, and Offer Management
• Facilitate qualification, solution fit, pipeline progression, deal cycle participation, account reviews, and value assessments
• Serve as a cross cloud Signature Success plans subject matter expert and strategist to our sales teams
• Provide product feedback to Offer Management based upon active field sales engagement

Required Experience:

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Proven experience in Technical Sales, Presales/Solution Consulting, Professional Services, or Technical Support
• Demonstrated track record of self-starting, risk-taking, and ability to influence without authority

Required Skills:

• Strong written and verbal communication skills
• Strong presentation skills are required including the ability to adapt style based on the audience and present complex ideas
• Ability to prioritize, multi-task, and perform effectively under pressure
• Great attention to detail, with strong analytical and problem-solving skills
• Collaborative and consultative work style, ability to thrive in a high-velocity, highly dynamic work environment
• Deep understanding of customer success principles, solutioning approaches, and considerations
• Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive-level buy-in
• Ability to negotiate and close deals, understanding customer needs and aligning them with the Signature offering
• Knowledge of Salesforce product and platform features, capabilities, and use cases
• Ability to travel up to 25%

Attributes:

• High energy, outgoing, positive attitude, and ability to motivate others
• Results-driven, tenacious, and driven to succeed in a fast-paced environment.
• Ability to learn quickly and adapt to change

Nice to haves:

• Salesforce ORG62 quote and order form creation as well as ORG62 forecasting experience
• Essential Salesforce product knowledge inclusive of Core, MuleSoft, Data Cloud and Agentforce
• Industry knowledge

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