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- Tasks: Engage with clients to deliver innovative digital marketing solutions and drive customer success.
- Company: Join Salesforce, a leader in AI-driven digital customer engagement solutions.
- Benefits: Enjoy flexible work options, professional growth opportunities, and a vibrant company culture.
- Why this job: Be part of a dynamic team that values creativity and impactful customer experiences.
- Qualifications: Experience in Solution Engineering or Pre-Sales, with a passion for digital marketing and AI.
- Other info: Opportunity to present at major events like World Tour and Dreamforce.
The predicted salary is between 48000 - 72000 £ per year.
The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE must perform as a trusted advisor and as a guide in delivering memorable customer experiences while knowledgeably positioning the business value of our solutions to all levels of audiences.
The Marketing Cloud Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics.
In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.
Responsibilities:
Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline:
* Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close
* Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment
* Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
* Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
* Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback
* Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams
* Experience in articulating Marketing & AI return on investment value topartnersd IT partners
* Remain well-informed on the latest innovations in customer experience management solutions.
* Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement
Essential Requirements
Some experience working within a Solution Engineering, Pre-Sales or Solutions Consulting role,
Experience working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI.
Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
Be comfortable working across multiple highly dynamic teams or on solo projects as required
Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations
Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.
Preferred Requirements
Technical knowledge of the Salesforce platform
Technical expertise in any of the following technologies: Customer Relationship Management (CRM), Loyalty Management, Analytics or and Real-time, Personalisation and Interaction Management (RTIM)
Coding experience inc.; SQL, Java Script, Python
Experience in modern cloud data platforms (Snowflake, databricks, Big Query, RedShift)
AI: Data Engineering, machine learning, Vector Databases & RAG, (a plus: Agentic AI and Agents)
Experience in post-sales implementations
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Senior, Specialist SE employer: Salesforce, Inc..
Contact Detail:
Salesforce, Inc.. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior, Specialist SE
✨Tip Number 1
Familiarise yourself with the Salesforce Marketing Cloud and its features. Understanding how it integrates AI-driven solutions for customer engagement will help you speak confidently about its value during interviews.
✨Tip Number 2
Network with current or former employees of Salesforce, especially those in Solution Engineering roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your presentation skills. Since the role involves delivering inspiring presentations, practice articulating complex technical concepts in a clear and engaging manner to demonstrate your ability to connect with diverse audiences.
✨Tip Number 4
Stay updated on the latest trends in digital marketing and AI technologies. Being knowledgeable about current innovations will not only impress interviewers but also show your commitment to continuous learning in this fast-paced industry.
We think you need these skills to ace Senior, Specialist SE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Solution Engineering, Pre-Sales, or Solutions Consulting. Emphasise your skills in digital marketing, marketing automation, and customer data platforms, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the Salesforce Marketing Cloud and how your background aligns with the responsibilities outlined in the job description. Use specific examples to showcase your ability to deliver customer success and drive business value.
Showcase Your Communication Skills: Since persuasive communication is key for this role, ensure that your application reflects strong verbal and written skills. Consider including a brief section on your presentation experience or any storytelling techniques you've used to engage audiences.
Highlight Technical Expertise: If you have technical knowledge of the Salesforce platform or experience with coding languages like SQL, JavaScript, or Python, make sure to include this in your application. Mention any familiarity with modern cloud data platforms and AI technologies, as these are preferred requirements.
How to prepare for a job interview at Salesforce, Inc..
✨Understand the Salesforce Ecosystem
Familiarise yourself with the Salesforce platform and its various solutions, especially the Marketing Cloud. Be prepared to discuss how these tools can solve business challenges and enhance customer engagement.
✨Showcase Your Presentation Skills
Since the role involves delivering presentations and product demonstrations, practice your storytelling techniques. Use examples from your past experiences to illustrate how you've successfully engaged audiences and conveyed complex information.
✨Demonstrate Technical Knowledge
Brush up on your technical skills related to CRM, marketing automation, and AI. Be ready to discuss specific technologies you’ve worked with, such as SQL or Python, and how they relate to the role.
✨Prepare for Client Engagement Scenarios
Think of potential client scenarios where you would need to lead discovery sessions or workshops. Prepare to explain how you would identify their needs and propose tailored solutions that deliver measurable results.