At a Glance
- Tasks: Lead pre-sales solutioning and shape engagements for enterprise customers using Salesforce.
- Company: Salesforce, the #1 AI CRM, driving innovation and customer success.
- Benefits: Flexible work options, competitive salary, and resources for personal growth.
- Other info: Inclusive culture with opportunities for mentorship and career advancement.
- Why this job: Join a team that empowers you to drive transformation and make a real impact.
- Qualifications: 10+ years in enterprise consulting, with strong pre-sales and executive communication skills.
The predicted salary is between 70000 - 90000 £ per year.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Salesforce Professional Services delivers strategic engagements that define transformational opportunities and articulate clear execution plans for complex enterprise change programs. We partner with executive-level customer leaders to establish business goals and deploy strategies that unlock the full value of the Salesforce platform across people, process, and technology.
Role Overview
As a Senior Services Sales Solutions Manager, you will drive pre-sales solutioning and engagement shaping for enterprise customers, including multi-cloud transformational programs. Partnering closely with Sales and Account Partners, you will lead pre-sales discovery, translate customer outcomes into viable high-level solution designs, and author detailed Statements of Work (SOWs), technical estimates, and delivery roadmaps. You will ensure seamless alignment between commercial strategy, delivery viability, and customer value realization, establishing a foundation for execution success and rapid mobilization.
Key Responsibilities
- Solution Discovery & Engagement Shaping
- Lead pre-sales discovery workshops with executive and technical stakeholders to identify core business challenges, define target outcomes, and design viable implementation strategies.
- Prescriptively structure large, complex professional services engagements, establishing clear scope boundaries, delivery assumptions, and success metrics aligned with Salesforce best practices.
- Partner with Solution Architects and Business Strategists to validate functional and technical viability during the pre-sales cycle.
- Commercial Strategy & Deal Architecture
- Co-own deal architecture and pricing strategies with Account Partners, balancing commercial targets, risk mitigation, and customer value.
- Author comprehensive Statements of Work (SOWs), defining deliverables, staffing models, timelines, and commercial terms in collaboration with Legal and Revenue Recognition teams.
- Develop accurate resource estimation models, delivery timelines, and margin structures to ensure operationally sound engagement models.
- Executive Alignment & Advisory
- Serve as a trusted advisor to C-level executives, articulating digital transformation roadmaps and complex services solutions through compelling narratives.
- Lead executive presentations, proposal defenses, and formal RFP responses for strategic enterprise opportunities.
- Align diverse stakeholder interests—across customer business/IT leadership and internal sales, legal, and delivery teams—into cohesive commercial agreements.
- Delivery Transition & Practice Leadership
- Orchestrate seamless hand-offs from pre-sales to delivery teams, ensuring complete transfer of technical scope, risk assessments, and customer commitments.
- Mentor team members and contribute to the continuous improvement of services sales playbooks, scoping frameworks, and solutioning assets.
Required Qualifications
- Education: Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
- Services Experience: 10+ years of experience delivering enterprise consulting services, with 7+ years focused on the Salesforce platform ecosystem.
- Pre-Sales Leadership: 5+ years of experience leading pre-sales scoping, technical estimation, and SOW creation for complex, enterprise-grade SaaS engagements.
- Commercial Expertise: Demonstrated experience in deal architecture, pricing negotiation, risk management, and formal SOW development within an enterprise software environment.
- Executive Communication: Proven capability to build advisory relationships, facilitate executive alignment workshops, and present transformation roadmaps to C-level stakeholders.
- Domain Proficiency: Functional and technical understanding of cloud architecture and the broader Salesforce product portfolio.
- Logistics: Ability to travel as needed based on client and project requirements.
Preferred Qualifications
- Certifications: Active Salesforce certifications, such as Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Agentforce Specialist.
- Program Leadership: Background managing multi-million dollar digital transformation programs or complex multi-cloud implementations.
- Methodology: Deep familiarity with enterprise agile frameworks, project management methodologies, and professional services automation (PSA) tools.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Senior Services Sales Solutions Manager employer: Salesforce, Inc.
Salesforce, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth and development, we offer numerous opportunities for professional advancement while encouraging collaboration and innovation. Our commitment to driving meaningful business transformation not only empowers our employees but also allows them to make a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Services Sales Solutions Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Salesforce, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Salesforce, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Services Sales Solutions Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Salesforce, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Salesforce, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Salesforce, Inc.!
How to prepare for a job interview at Salesforce, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
