At a Glance
- Tasks: Lead AI-driven projects and build strong customer relationships to drive business success.
- Company: Salesforce, a leader in AI and integration solutions.
- Benefits: Flexible work environment, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team that values diverse experiences and perspectives.
- Why this job: Be at the forefront of AI innovation and make a real impact on businesses.
- Qualifications: 5-7 years in customer-facing roles with strong problem-solving skills.
The predicted salary is between 80000 - 100000 £ per year.
At Salesforce, we believe AI is only as powerful as the trusted context that supports the actions it takes. MuleSoft is the backbone of Agentforce, the engine that connects AI to the systems that run the world. We are looking for you to lead the charge in the Agentic Era — turning AI into real-world business results through the power of Agentic Orchestration, data and application integration.
Overview of the Role
As a Consumption Value Delivery Senior Manager, you own your business. As a crucial member of the account teams, you’ll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem. This is a customer‑facing role. You will work directly with a set of AI, Integration and API customers on their Agentic future, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship and ownership; you will be responsible for the growth, health and retention of our most strategic accounts - all through the lens of consumption. You will act as a business partner to sales leaders, acting as the strategic heart of their entire territory. You aren't just observing the business — you are driving it. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others. Your goal is to ensure that no customer is left behind and that every organisation recognises the transformative value of their MuleSoft investment.
Responsibilities
- Proactive Stewardship: You’ll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact.
- Innovation: Your use of Data & AI tools (both existing and ones you’ll create) to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You’ll be with the customer and celebrate new milestones of business outcomes together.
- Show not Tell: You’ll become hands‑on with the products leading product demos and proof‑of‑concept projects to solve new business problems.
- Value Realisation: Turn technical potential into business outcomes. Your influence and executive communication skills help C‑suite stakeholders see the direct line between Data, Integration, Agentic Orchestration and ROI to get buy‑in for transformation.
- Business Partnering: Act as a strategic consultant to sales leaders, providing holistic insights into account health and territory trends to ensure sustainable commercial relationships.
- Lead the Ohana: Work in a highly supportive environment where you help "write the manual" for this new phase of growth, sharing best practices across a diverse, global team.
Required Qualifications
We are looking for people who balance a high bias for action with deep empathy for the customer journey.
- The Business Owner: You have a proven track record (typically 5–7+ years) in customer‑facing solutioning, consulting, and account management. You thrive when given ownership of a territory and the autonomy to drive its success.
- The Systems Thinker: You understand the logic of enterprise IT and how applications and data connect together through APIs providing the context to power AI. You understand how business processes turn into agentic actions that need orchestration and governance.
- The Insight Specialist: You are comfortable with data and metrics, but your real strength is translating that information into a compelling narrative for executives.
- The Collaborative Influencer: You are comfortable working across virtual teams. With customers, you can facilitate a deep technical session with architects and the CTO and then lead a strategic value‑alignment meeting with a VP of IT or CIO.
Work Style: Office‑Flexible CS or equivalent degree.
Preferred Qualifications
A Note on Experience: We value the perspective that comes from a life well‑lived. If you have taken a career break for caregiving, personal travel, or a career pivot, we welcome your application. Your unique journey adds value to our diversity of thought and the power of our team.
MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions employer: Salesforce, Inc.
Salesforce is an exceptional employer that fosters a culture of innovation and collaboration, empowering employees to take ownership of their roles while driving meaningful business outcomes. With a strong focus on employee growth, Salesforce offers extensive training and development opportunities, ensuring that team members can thrive in their careers. Located in a dynamic environment, the company promotes a flexible work style and values diverse perspectives, making it an ideal place for those looking to make a significant impact in the AI and API solutions space.
StudySmarter Expert Advice🤫
We think this is how you could land MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions
✨Tip Number 1
Get to know the company inside out! Research Salesforce and MuleSoft, understand their values, and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested and not just another applicant.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising your storytelling skills. Be ready to share specific examples of how you've driven business results in previous roles, especially around customer engagement and AI solutions. Make it relatable and impactful!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. Plus, it shows you’re proactive and appreciate the opportunity.
We think you need these skills to ace MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the MuleSoft Consumption Value Delivery role. Highlight your customer-facing experience and any relevant AI or integration projects you've worked on.
Showcase Your Impact:When detailing your past roles, focus on the tangible results you achieved. Use metrics and examples to illustrate how you’ve driven business outcomes and built strong relationships with clients. We want to see how you’ve made a difference!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional achievements. Share your journey and what motivates you to apply for this role at Salesforce.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets the attention it deserves and allows us to process it efficiently. Plus, it’s super easy!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Stuff
Make sure you’re well-versed in MuleSoft, AI, and API solutions. Brush up on how these technologies integrate and drive business outcomes. Being able to discuss specific use cases or success stories will show your understanding and passion for the role.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in customer-facing roles. Think about times when you’ve built relationships, identified needs, and delivered value. This is crucial as the role focuses heavily on proactive stewardship and customer engagement.
✨Demonstrate Your Data Savvy
Be ready to talk about how you’ve used data and metrics to drive decisions in previous roles. Discuss any tools or methodologies you’ve employed to monitor consumption patterns and how you’ve turned insights into actionable strategies.
✨Practice Executive Communication
Since you'll be interacting with C-suite stakeholders, practice articulating complex ideas in a clear and compelling way. Prepare to explain how you can connect technical potential to business outcomes, ensuring you can effectively communicate the value of MuleSoft investments.
