At a Glance
- Tasks: Become a strategic partner for top customers, guiding them to success with Salesforce solutions.
- Company: Join Salesforce, the leading AI CRM company transforming the future of work.
- Benefits: Enjoy flexible working, competitive salary, and resources to support your personal growth.
- Other info: Inclusive workplace committed to equality and professional development opportunities.
- Why this job: Make a real impact by helping organisations thrive through innovative technology.
- Qualifications: 6+ years in Cloud environments; strong communication and relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
At Salesforce, customers who choose our Signature Success Plan unlock our most elite level of partnership — expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.
You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.
Responsibilities- Strategic Partnership: Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities. Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.
- Customer Enablement: Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue. Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.
- Incident Management: Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.
- Renewal & Growth: Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.
- 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
- Proven ability to build trust-based relationships and navigate complex, enterprise-level environments.
- Experience with the Salesforce Core platform is a plus.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
- Experience working with Enterprise-level customers.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Strategic CSM, Public Sector — Signature Success in London employer: Salesforce, Inc.
Salesforce is an exceptional employer that champions innovation and inclusivity, offering a dynamic work culture where employees can thrive. With flexible office arrangements in London, employees benefit from a supportive environment that prioritises personal growth and professional development, alongside comprehensive benefits that promote work-life balance. Joining Salesforce means becoming part of a forward-thinking team dedicated to transforming the future of AI and customer success, while fostering meaningful relationships with clients in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic CSM, Public Sector — Signature Success in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Salesforce on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce's products and values. Familiarise yourself with their Signature Success Plan and think of examples from your past experience that align with their mission. Show them you're not just another candidate, but someone who truly gets what they're about.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your skills and experiences make you the perfect fit for the Strategic CSM role. Keep it concise and impactful, focusing on how you can drive customer success and build those trusted relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Remember, we’re all about ambition meeting action, so let’s get you in there!
We think you need these skills to ace Strategic CSM, Public Sector — Signature Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic CSM role. Highlight your experience in Cloud environments and how it aligns with the responsibilities outlined in the job description. We want to see how you can be a strategic partner for our customers!
Showcase Your Communication Skills:Since this role requires outstanding communication and presentation skills, don’t shy away from demonstrating these in your application. Use clear, concise language and provide examples of how you've effectively communicated complex ideas in the past. We love a good storyteller!
Highlight Relevant Experience:Be sure to emphasise any experience you have with Salesforce products or similar SaaS platforms. If you’ve worked with enterprise-level customers, let us know! This will help us see how you can hit the ground running in this role.
Apply Through Our Website:We encourage you to apply directly through our website for the best candidate experience. It’s super easy and ensures your application gets to the right people. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of the Salesforce platform, especially the Cloud environments. Be ready to discuss how you can align customer business goals with Salesforce capabilities, as this will show you're not just familiar with the product but can also leverage it strategically.
✨Build Relationships Before the Interview
Try to connect with current or former employees on LinkedIn or other platforms. Understanding their experiences and insights about the company culture and expectations can give you a leg up in the interview. Plus, it shows your proactive approach to building relationships!
✨Prepare for Incident Management Scenarios
Since incident management is a key part of the role, think of examples from your past where you've successfully managed high-severity incidents. Be ready to explain your thought process and how you communicated with stakeholders during those times.
✨Practice Your Presentation Skills
As a Customer Success Manager, you'll need to communicate effectively at all levels, including C-suite executives. Practise presenting complex technical concepts in simple terms. You might even want to do a mock presentation to a friend or family member to get comfortable with your delivery.
