At a Glance
- Tasks: Drive innovation in field service solutions and lead technical design sessions.
- Company: Salesforce, the #1 AI CRM, focused on customer success and innovation.
- Benefits: Flexible work options, competitive salary, and resources for personal growth.
- Other info: Inclusive workplace with opportunities for career advancement and personal development.
- Why this job: Join a transformative team and shape the future of AI-driven field service.
- Qualifications: 7+ years in enterprise software with expertise in field service and mobile solutions.
The predicted salary is between 70000 - 90000 £ per year.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
The Agentforce Field Service Consultant serves as the primary strategic driver for complex deal execution. You are responsible for understanding the customer’s technology landscape and aligning Field Service capabilities to achieve their business outcomes. You own the technical vision—translating complex business requirements into solution architectures and roadmaps that best leverage resource and asset management, scheduling, and mobile technologies. This role requires both technical leadership and strategic domain expertise in Field Service. You will provide deep expertise dedicated to Field Service, communicating its value, product differentiation and demonstrating how it helps the customer meet their objectives. From performing targeted demos on specific use cases to architecting the final solution, you lead the end-to-end process of proving how our Field Service & Operations solutions deliver transformative business value.
Key Responsibilities
- Demonstrates deep familiarity with scheduling in mobile, asset management, and integration technologies.
- Understands market landscape, competition, and technical architecture to establish Salesforce’s Field Service solution as the best choice to meet customer needs.
- Provides actionable technical recommendations and insights to clients that focus on driving usage at scale in production.
- Leads technical design sessions, designing and documenting domain-specific workflows and architectures that are aligned with the client’s business objectives.
- Fosters and develops customer champions while establishing technical credibility with clients and account partners through discovery calls.
- Presents Executive level product demonstrations to key stakeholders and answers questions to highlight the value of Field Service solutions.
- Translates business requirements into solution architectures and roadmaps that best leverage Field Service, assets, and mobile capabilities.
- Handles customer technical due diligence and risk management processes to ensure complex mobile and scheduling deployments align with enterprise requirements.
Job Qualifications
Required
- 7+ years of experience in enterprise software pre-sales, solution consulting, or technical architecture, with a focus on field service, asset management, or mobile workforce solutions.
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business, or related field; or equivalent practical experience.
- Deep expertise in Salesforce Field Service (FSL), including scheduling optimization, mobile capabilities, and asset management configuration.
- Proven ability to architect and present end-to-end solution designs for complex, enterprise-scale deployments.
- Experience leading technical discovery sessions and translating business requirements into solution architectures and roadmaps.
- Strong executive presence — comfortable delivering product demonstrations and presenting technical recommendations to C-suite and VP-level stakeholders.
- Demonstrated ability to manage technical due diligence and risk assessment processes in complex deal cycles.
- Familiarity with integration technologies and patterns relevant to field service environments (APIs, middleware, IoT).
- Experience in competitive positioning and understanding of the field service technology landscape.
Preferred
- Salesforce certifications (e.g., Salesforce Field Service Consultant, Application Architect, or System Architect).
- Background in industries with heavy field service operations (utilities, manufacturing, healthcare, telecommunications, or similar).
- Experience working in or alongside a customer success, professional services, or consulting capacity.
- Familiarity with Agentforce, AI-driven scheduling, or agentic workflow automation.
- Track record of developing customer champions and technical trust-based relationships in enterprise accounts.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Specialist in London
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Field Service Specialist at Salesforce, Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Salesforce, Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Field Service Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Field Service Specialist in London
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
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Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Salesforce, Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Salesforce, Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Salesforce, Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
