Enterprise Account Executive - Agentforce Service in London

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Agentforce Service (SC) is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service reps work together seamlessly in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.

We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Required Skills and Qualifications

• Demonstrated Success in quota-carrying, technology solution-based direct sales
• Proven track record of experience with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
• Account Planning: Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
• Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities
• Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom
• Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams
• Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success

Preferred Skills and Qualifications

• Excellent interpersonal and communication skills
• Sales methodology education (e.g. MEDDIC, Challenger, Command of the Message)
• Ability to develop business cases and service requirements while crafting and leading strategic alliances
• Ability to thrive in a fast-paced, high-growth environment
• Consistent track record of achieving or exceeding quota
• Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives
• Experience will be evaluated based on alignment with core competencies for the role (e.g. extracurricular leadership, military experience, volunteer work, etc.)

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.