At a Glance
- Tasks: Become a strategic partner for customers, guiding them to success with Salesforce solutions.
- Company: Salesforce, the leading AI CRM, focused on innovation and customer success.
- Benefits: Flexible work options, competitive salary, and resources for personal and professional growth.
- Other info: Inclusive workplace committed to equality and providing opportunities for all.
- Why this job: Join a dynamic team driving workforce transformation and make a real impact in the public sector.
- Qualifications: 6+ years in Cloud environments, excellent communication skills, and ability to build trust.
The predicted salary is between 60000 - 75000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Overview of the Role
At Salesforce, customers who choose our Signature Success Plan unlock our most elite level of partnership — expert guidance, deep product knowledge, and proactive support to stay agile and maximize value. As a Customer Success Manager (CSM) for Signature Success, you will become a strategic partner to our most important customers, serving as their trusted advisor and orchestrating the full Signature experience.
You will proactively set the customer up for success through optimization of the solution, with special care during critically important peak events. This will require technical knowledge of Salesforce Clouds, and the ability to work closely across internal and external teams to provide a unified Signature experience. As a Customer Success Manager, you will be a named advisor to a portfolio of Signature Success customers in the region. You will build deep, trusted relationships with customer stakeholders and Salesforce account teams, maintaining a high level of awareness of customer priorities, business goals, and potential risks.
You will proactively guide your customers to success by aligning their business goals with the Salesforce platform, offering strategic and solution recommendations, coordinating Signature Success deliverables, and ensuring operational excellence during critical events. You will also support communication during major incidents, providing timely updates and managing customer expectations.
Responsibilities
- Strategic Partnership: Act as the trusted point of contact and advocate for your customers, driving alignment between their business goals and Salesforce’s capabilities. Build and sustain relationships with customer IT and business executives, becoming a true strategic partner.
- Customer Enablement: Guide customers in adopting the Salesforce platform through proactive recommendations and personalized service delivery from the Signature catalogue. Provide insight into new features and releases, helping customers navigate change and mitigate potential risks.
- Incident Management: Support communications during high-severity incidents, ensuring a smooth and transparent experience while advocating for customer resolution.
- Renewal & Growth: Clearly articulate and demonstrate the value of Signature Success and platform capabilities to ensure ongoing investment and expansion.
Required Qualifications
- 6+ years of experience in Cloud environments in roles such as Customer Success, SaaS platform management, Solution Architecture, or Technical Consulting.
- Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
- Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
- Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
- Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
- Proven ability to build trust-based relationships and navigate complex, enterprise-level environments.
Preferred Qualifications
- Experience with the Salesforce Core platform is a plus.
- Salesforce product certifications are a plus.
- Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
- Experience working with Enterprise-level customers.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Customer Success Manager - Public Sector in London employer: Salesforce, Inc.
Salesforce is an exceptional employer that champions innovation and inclusivity, offering a dynamic work culture where employees can thrive. With flexible office arrangements in London, employees benefit from a supportive environment that prioritises personal growth and professional development, alongside comprehensive benefits that promote work-life balance. As a Customer Success Manager, you will have the opportunity to build strategic partnerships with key clients, driving meaningful impact while being part of a forward-thinking team dedicated to redefining the future of AI and customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Public Sector in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Salesforce, especially those in Customer Success roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding Salesforce's core values and how they align with your own. Be ready to share examples of how you've driven customer success in previous roles.
✨Tip Number 3
Showcase your problem-solving skills! Think of specific instances where you’ve turned customer challenges into opportunities. This will highlight your ability to be a strategic partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Salesforce team.
We think you need these skills to ace Customer Success Manager - Public Sector in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in Cloud environments and how it aligns with the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role requires outstanding communication abilities, use your application to demonstrate how you can effectively convey complex technical concepts in a business-friendly manner. Share examples of past experiences where you've successfully influenced stakeholders.
Highlight Relevant Experience:Don’t forget to emphasise your experience with SaaS platforms and any familiarity with Salesforce products. Mention specific projects or achievements that showcase your ability to build trust-based relationships with enterprise-level customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best candidate experience. This way, you’ll ensure your application is seen by the right people and you can easily track your progress!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Salesforce Stuff
Make sure you brush up on your knowledge of the Salesforce platform and its features. Understand how they align with customer success and be ready to discuss how you've used these tools in past roles.
✨Build Relationships Before the Interview
Try to connect with current employees or alumni who work at Salesforce. This can give you insights into the company culture and expectations, plus it might help you get a referral!
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of examples from your experience where you successfully managed customer relationships or resolved issues, especially in high-pressure situations.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Practice articulating complex technical concepts in simple terms. Be prepared to demonstrate how you can effectively communicate with both technical teams and business executives.
