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For Companies At a Glance
- Tasks: Build strong relationships with customers and help them maximise their Salesforce experience.
- Company: Join Salesforce, the leading AI CRM company driving innovation and customer success.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Why this job: Be a trusted advisor and make a real impact on customer success in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others succeed.
- Other info: Join a team that values ambition, action, and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. You are a trusted advisor, forging deep relationships with your customers.
Customer Success Manager, Commerce Cloud / E-Commerce Space in London employer: Salesforce, Inc.
Contact Detail:
Salesforce, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Commerce Cloud / E-Commerce Space in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Salesforce on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching Salesforce’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Let’s make sure we can connect our experiences to their mission!
✨Tip Number 3
Practice makes perfect! Grab a friend or use a mirror to rehearse common interview questions. The more comfortable we are with our answers, the more confident we’ll come across during the actual interview.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can leave a lasting impression. Let’s remind them why we’re the best choice for the Customer Success Manager role!
We think you need these skills to ace Customer Success Manager, Commerce Cloud / E-Commerce Space in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in e-commerce and customer success, showing us why you're the perfect fit for this position.
Showcase Your Passion: We want to see your enthusiasm for Salesforce and the e-commerce space! Share specific examples of how you've driven innovation or improved customer experiences in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to track your application and ensure you’re considered for the role!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Customer Success Stuff
Make sure you brush up on the key principles of customer success, especially in the e-commerce space. Understand how Salesforce's tools can drive value for customers and be ready to discuss specific examples of how you've helped clients achieve their goals.
✨Show Your Passion for Innovation
Salesforce values innovation, so be prepared to share your thoughts on how AI and technology can enhance customer experiences. Think about recent trends in the e-commerce sector and how they relate to customer success — this will show you're not just knowledgeable but also genuinely interested.
✨Build Rapport with Your Interviewers
As a CSM, relationship-building is key. During the interview, focus on creating a connection with your interviewers. Ask them about their experiences at Salesforce and share your own stories that highlight your interpersonal skills and ability to forge strong partnerships.
✨Prepare Questions That Matter
Have a list of thoughtful questions ready to ask at the end of your interview. Inquire about the team dynamics, the challenges they face in customer success, or how they measure success in the role. This shows you're serious about the position and eager to contribute.
