Lead Solution Engineer

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

We are seeking a Lead Solution Engineer with strong technical expertise in digital commerce. This role requires a blend of technical depth, solution design skills, and business acumen to translate customer goals into innovative, scalable solutions. The ideal candidate brings a background in software development, solution architecture, or technical consulting within the ecommerce domain, with hands-on experience implementing or integrating enterprise commerce platforms. Experience with Salesforce B2C Commerce (formerly Demandware) is a plus, but not required.

In this role, you’ll collaborate closely with Account Executives and cross-functional teams to understand customer requirements, design robust solution architectures, and deliver compelling demonstrations and proofs of concept. You should be comfortable exploring APIs, configuring platforms, and communicating technical concepts clearly to both technical and business audiences. Candidates with experience in Salesforce technologies or comparable enterprise commerce platforms—such as Adobe Commerce, SAP Commerce Cloud, Commercetools, or Shopify—are strongly encouraged to apply.

Key Responsibilities

• Act as the primary technical and functional advisor for B2C Commerce in strategic sales cycles, supporting enterprise customers across multiple industries.
• Lead discovery sessions to uncover customer business objectives, technology landscapes, and pain points.
• Translate business requirements into high-quality solution architectures and implementation roadmaps.
• Design, configure, and customise B2C Commerce demos, including storefront experiences, product catalogs, checkout flows, and OMS integrations.
• Collaborate closely with Product Management, Industry Specialists, and Partner Ecosystem to ensure alignment and deliver an optimal solution recommendation.
• Deliver executive-level presentations and product demonstrations clearly articulating value and differentiation.
• Guide customers through Commerce Cloud best practices, reference architectures, and implementation considerations.
• Act as a mentor and technical escalation point for junior solution engineers.
• Maintain and expand deep knowledge of commerce, order management, and digital experience solution patterns and market trends.
• Contribute to reusable demo assets, internal enablement, and continuous improvement of the commerce pre-sales motion.

Required Experience & Skills

• Significant hands-on experience with B2C digital commerce platforms (Salesforce B2C Commerce highly preferred; SAP Commerce, Adobe Commerce/Magento, Shopify, etc. also considered).
• Strong understanding of commerce and OMS processes, including:

• Product catalog & pricing models
• Promotions, personalisation, and search
• Checkout, payment, tax, and fulfilment
• Order lifecycle and distributed order management

Preferred Qualifications

• Experience across the broader Salesforce Customer 360 (Service Cloud, Marketing Cloud, Order Management, Experience Cloud, MuleSoft, Data Cloud).
• Familiarity with headless commerce patterns, APIs, microservices, and modern UI frameworks.
• Prior experience at a SaaS vendor, system integrator, or digital agency.
• Salesforce Certifications (e.g., B2C Commerce Developer/Architect, Solution Architect, or Application Architect).

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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