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For Companies At a Glance
- Tasks: Lead a team of engineers to drive AI-powered customer engagement in the public sector.
- Company: Join Salesforce, a leader in innovative technology and customer success.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Shape the future of AI while mentoring a talented team and making a real impact.
- Qualifications: 7-10 years in technical leadership with strong SaaS and AI knowledge.
- Other info: Expect 50% customer-facing travel and excellent career growth opportunities.
The predicted salary is between 48000 - 72000 £ per year.
About the Role
We are seeking a highly experienced and strategic Director of Forward Deployment Engineering. This is a critical leadership position responsible for driving the strategic, operational, and technical success of the PubSec segment within the Agentforce Momentum program. This position leads a portfolio of high-value customers and a team of Forward Deployed Engineers (FDEs) and Deployment Strategists (DSs), ensuring alignment between customer outcomes, internal delivery excellence, and the broader Agentforce vision across Salesforce. This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce.
Your Impact
- Leadership & Team Management
- Lead a High-Performing Team: Recruit, mentor, and develop a team of Forward Deployed Engineers (FDEs) and Deployment Strategists, fostering their technical excellence and career growth. You will be responsible for staffing, capacity planning, and ensuring the team has the resources needed for success.
- Ensure Operational Excellence: Monitor key performance indicators, coach your team on improvement areas, and effectively manage complex customer escalations. You will create an inclusive and psychologically safe environment for your team.
- Maintain Technical Authority: Serve as the ultimate technical escalation point for your team, staying current on Salesforce platform capabilities, AI advancements, and industry trends.
- Guide Implementations: Guide your team in assessing customer technical readiness, removing activation barriers, and developing standardized deployment methodologies. At times, you will directly assist customers with unblocking implementation challenges and guiding best practices.
- Influence Product: Partner with our Product organization on pilot programs and beta testing, sharing valuable implementation insights to inform future innovations.
- Drive Customer Adoption & Success: Build and maintain strong executive relationships within a defined customer portfolio, ensuring successful Agentforce activation, rollout, and sustained adoption.
- Manage Portfolio Performance: Operationally manage your customer portfolio, monitoring key metrics, delivery activities, and overall account health to accelerate progress toward consumption goals.
- Strategic Alignment: Partner closely with Sales, Account Success, and other teams to help customers activate and consume Agentforce quickly and effectively, delivering measurable business outcomes.
Minimum Requirements
- Proven Leadership: 7-10+ years of progressive experience in technical leadership roles within SaaS or enterprise software companies, with a strong focus on customer-facing deployment or professional services.
- Advanced Technical Skills: Deep understanding of AI, Agentforce, and Salesforce product offerings, with hands-on experience in Salesforce implementation and AI integration.
- Enterprise Customer Focus: Exceptional communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of an organization (technical and executive).
- Problem-Solving Mindset: Demonstrated ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and adapting to change. Resourcefulness, flexibility, and a 'get-it-done' demeanor are essential.
- Industry Experience: Public Sector
Preferred Qualifications
- Experience with Salesforce Data Cloud and/or Agentforce platform.
- Experience building and deploying Agentforce agents or Einstein Bots.
- Familiarity with prompt engineering, LLM integration, and AI governance practices.
- Relevant Salesforce certifications (Advanced Admin, Service Cloud, Data Cloud, Sales Cloud).
- Additional languages (French, German, Italian or Spanish).
Note: Candidates should expect approximately 50% customer-facing travel.
Forward Deployed Engineer - Public Sector employer: Salesforce, Inc.
Contact Detail:
Salesforce, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Forward Deployed Engineer - Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Salesforce or in similar roles. A friendly chat can lead to insider info about job openings and even referrals that could give you a leg up.
✨Tip Number 2
Prepare for interviews by diving deep into the company culture and values. Understand how Salesforce operates and what they value in their teams. This will help you tailor your responses and show that you're not just a fit for the role, but for the company too!
✨Tip Number 3
Showcase your technical chops! Be ready to discuss your experience with AI, Salesforce products, and any relevant projects you've led. Use specific examples to demonstrate your problem-solving skills and how you've driven success in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the StudySmarter team.
We think you need these skills to ace Forward Deployed Engineer - Public Sector
Some tips for your application 🫡
Show Your Leadership Skills: In your application, make sure to highlight your experience in leading teams and driving technical success. We want to see how you've mentored others and fostered a high-performing environment.
Demonstrate Technical Expertise: Don’t hold back on showcasing your deep understanding of AI and Salesforce products. We’re looking for someone who can maintain technical authority, so share specific examples of your hands-on experience with implementations.
Focus on Customer Success: Your application should reflect your commitment to customer outcomes. Talk about how you've built strong relationships with clients and ensured their success with technology solutions. We love seeing that customer-centric mindset!
Tailor Your Application: Make sure to tailor your application to the role by using keywords from the job description. This helps us see how your experience aligns with what we’re looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of Salesforce, AI advancements, and the Agentforce platform. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you mentored others or managed complex projects. This is a leadership role, so demonstrating your ability to inspire and guide a team is crucial.
✨Understand Customer Needs
Be ready to discuss how you've built strong relationships with customers in previous roles. Highlight your experience in managing customer portfolios and driving adoption, as this aligns perfectly with what they're looking for.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for the future of AI-powered customer engagement. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
