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For Companies At a Glance
- Tasks: Manage customer relationships and ensure they maximise their MuleSoft experience.
- Company: Join MuleSoft, a leader in integration solutions, empowering businesses to connect applications seamlessly.
- Benefits: Enjoy flexible office options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that drives customer success and innovation in technology.
- Qualifications: 8+ years in customer success or tech roles, with strong communication and problem-solving skills.
- Other info: Office-flexible role; work in London three days a week.
The predicted salary is between 43200 - 72000 £ per year.
For our customers who wish to get the most value out of MuleSoft with an enterprise experience and the fastest support delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time – which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Customer Success Manager serves as a named resource and partner for the MuleSoft Signature customer organisations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through signature contract renewal and growth opportunities. They develop deep relationships with their customers’ team members to improve implementation health. This role will also partner across MuleSoft to provide a unified Signature experience for their customers.
The MuleSoft Customer Success Manager in the Northern European operating unit supports our Dutch and Benelux Signature customers. Strong problem-solving abilities are necessary for navigating their challenges and finding innovative solutions.
Your Impact
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Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion.
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Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature.
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Help your customers achieve their business goals and outcomes on the MuleSoft platform by:
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Coordinating the completion of the Signature Success catalog of services as required for your customer.
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Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer.
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Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer\’s implementation.
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Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success.
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Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues.
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The CSM may be required for occasional travel to customer sites, depending on the customer’s need.
Minimum Requirements
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Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture.
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Experience with MuleSoft and/or a relevant competing platform.
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4+ years’ experience in management consulting services
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Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level.
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Skills for analysing technical concepts, translating them into business terms, and mapping business requirements into technical features.
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Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
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Knowledge of software development process and design methodologies.
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Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects.
Note: This is an office-flexible role. The expectation is to be in-office in London three days a week.
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Customer Success Manager, Integration/ Automation Solutions employer: Salesforce, Inc..
Contact Detail:
Salesforce, Inc.. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Integration/ Automation Solutions
✨Tip Number 1
Familiarise yourself with MuleSoft's Signature Success Plan and its features. Understanding the ins and outs of this offering will help you articulate its value to potential customers and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current Customer Success Managers or professionals in similar roles. Engaging with them can provide insights into the day-to-day responsibilities and challenges, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your problem-solving skills by thinking of specific examples where you've successfully navigated customer challenges. Highlighting these experiences can set you apart as a candidate who can deliver real value to customers.
✨Tip Number 4
Stay updated on the latest trends in integration and automation solutions. Being knowledgeable about industry developments will not only enhance your conversations with customers but also demonstrate your commitment to the field.
We think you need these skills to ace Customer Success Manager, Integration/ Automation Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Technical Customer Success and your familiarity with MuleSoft or similar platforms. Use specific examples that demonstrate your problem-solving abilities and project leadership skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how you can help clients achieve their business goals using MuleSoft. Mention your experience in management consulting and your ability to communicate complex technical concepts in a business-friendly manner.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a section in your application that highlights your presentation skills and any relevant experiences where you influenced stakeholders at various levels, especially executive and C-level.
Demonstrate Your Understanding of the Role: In your application, clearly articulate your understanding of the Customer Success Manager's responsibilities, particularly around orchestrating deliverables and maintaining stakeholder relationships. This shows that you are not only qualified but also genuinely interested in the position.
How to prepare for a job interview at Salesforce, Inc..
✨Understand the Signature Success Plan
Make sure you have a solid grasp of what the Signature Success Plan entails. Be prepared to discuss how it benefits customers and how you can leverage it to enhance their experience with MuleSoft.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully navigated challenges or implemented innovative solutions. This role requires strong problem-solving abilities, so demonstrating this skill will be crucial.
✨Build Rapport with Stakeholders
Think about how you would cultivate relationships with IT and business leaders. Be ready to discuss strategies for maintaining these relationships and how you would ensure their needs are met throughout the customer journey.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. You’ll need to convey value to customers and internal teams alike, so showcasing your communication skills during the interview is essential.
