Delivery Assessment & Diagnostics
Hands-On Technical Remediation
- Conduct root cause analysis on delivery execution failures; distinguish between product issues (escalate to Product SME) and delivery process issues
- Execute data migration activities using the AFLS Transformation Framework; validate data migration quality and completeness
- Perform hands-on technical stabilization of integration and data workstreams
- Conduct code reviews with a focus on implementation quality, security, and platform best practices
- Coordinate with the SI partner on delivery process improvements; provide hands‑on coaching on sprint execution, release management, and quality gates
Go‑Live Validation & Handoff
- Validate go‑live readiness across all technical workstreams (integration, data migration, configuration, UAT)
- Resolve critical technical defects blocking go‑live; triage and prioritize issue resolution in partnership with the Product SME
- Ensure the delivery team and BAU team are fully briefed and capable of ongoing ownership before POD exit
- Document delivery resolutions, lessons learned, and process recommendations for future engagements
Bench Activities
- Support triage and scoping for incoming high‑risk accounts, providing delivery complexity assessments to inform POD sizing
- Contribute to AI‑based delivery accelerators, delivery playbooks, integration architecture blueprints, and data migration guidance for the AFLS accelerator library
- Document lessons learned from prior engagements for the AFLS product feedback register (integration patterns, migration issues)
- Assist the Ecosystem Lead in tracking partner‑attributed delivery failures - SI execution gaps, compliance violations, and delivery standard deviations
- Participate in quarterly health assessment interviews to diagnose technical execution challenges
10+ years in enterprise delivery execution, integration architecture, or data migration on large‑scale Salesforce implementations
Qualifications
- 10+ years in enterprise delivery execution, integration architecture, or data migration on large‑scale Salesforce implementations
- Hands-on experience with integration design (REST/SOAP, middleware) and data migration frameworks
- Strong root‑cause analysis skills distinguishing delivery‑process failures from product issues
- Salesforce Certified Administrator required
Preferred
- Salesforce Certified Technical Architect (CTA) or Application Architect credential
- Experience coaching SI partners on sprint execution, release management, and quality gates
- Familiarity with AFLS Transformation Framework or equivalent data migration tooling
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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Remediation POD - Technical Architect in City of Westminster employer: Salesforce, Inc.
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the dynamic field of customer success. With a strong focus on employee growth, comprehensive benefits, and a vibrant work culture in London, Salesforce empowers its team members to drive meaningful change while enjoying a balanced work-life experience. Join us to be part of a forward-thinking company where your contributions truly matter and where you can unleash your potential as a Trailblazer.
