The AFLS Technical Architect (Product SME) brings deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE). Reporting to the Account Activation & Remediation Lead, this architect leads the technical assessment of an account's product configuration, identifies root causes of product-related delivery failures, and drives hands-on remediation of configuration gaps, feature misuse, and OOTB capability gaps - with a primary lens on what the product can and should do in the context of the customer's use cases., Technical Assessment & Advisory
Hands-On Technical Remediation
- Perform hands-on technical stabilization and reconfiguration of AFLS4CE components
- Conduct root cause analysis of product configuration failures and document findings
- Provide OOTB configuration guidance to the SI partner and delivery team; coach on correct implementation patterns
- Conduct code reviews on AFLS-specific customizations; identify and resolve deviations from product standards
Go-Live Validation & Documentation
- Validate go-live acceptance criteria against AFLS product standards; resolve critical technical defects tied to product configuration prior to go-live
- Document resolutions, configuration decisions, and known issues for handoff to BAU teams and the AFLS resource library
- Validate performance and behavior of agentic capabilities embedded in CRM
Bench Activities
- Support triage and scoping for incoming high-risk accounts, providing product scope complexity and configuration risk assessments to inform POD sizing
- Support the Product Engagement Lead in maintaining the AFLS standard implementation blueprint, code packages, and quick-start configuration guides
- Contribute to the AFLS product feedback register, documenting field-observed feature gaps, bugs, and mobile sync issues for Product Management
- Support partner enablement sessions and certification curriculum as a product configuration expert
- Participate in quarterly health assessment interviews to diagnose product configuration challenges and knowledge gaps
10+ years architecting or implementing enterprise Salesforce solutions, including hands-on configuration and code review experience - Deep product expertise in Agentforce Life Sciences for Customer Engagement (AFLS4CE) or equivalent Life Sciences/Health Cloud product suite
- Strong root-cause analysis skills and experience stabilizing at-risk technical implementations
- Salesforce Certified Administrator required
Preferred
- Salesforce Certified Technical Architect (CTA) or Application Architect credential
- Experience coaching SI partners on OOTB implementation patterns
- Familiarity with agentic/AI capability validation within CRM
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
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Remediation Pod - Senior Solution Architect in City of Westminster employer: Salesforce, Inc.
Salesforce is an exceptional employer that champions innovation and inclusivity, making it a prime choice for those looking to thrive in the dynamic field of customer success. With a strong focus on employee growth, comprehensive benefits, and a vibrant work culture in London, Salesforce empowers its team members to drive meaningful change while enjoying a balanced work-life experience. Join us to be part of a forward-thinking company where your contributions truly matter and where you can unleash your potential as a Trailblazer.
