At a Glance
- Tasks: Craft intuitive AI interactions on the Salesforce platform to enhance user experience.
- Company: Join a forward-thinking tech company focused on humanising AI.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative environment with exciting projects and career advancement opportunities.
- Why this job: Be at the forefront of AI innovation and make a real impact on user experiences.
- Qualifications: Experience in conversation design and strong user research skills required.
The predicted salary is between 36000 - 60000 £ per year.
As an Agentic Experience Specialist, you will be at the forefront of the evolution of user experience, specializing in crafting natural, effortless, and intuitive interactions between users and AI systems on the Salesforce platform. This role is pivotal in humanizing the power of AI by designing communication patterns that are clear, context-aware, and rooted in trust.
You will work directly with customers to design, implement, and optimize AI-powered solutions, ensuring every interaction feels like a natural extension of the customer relationship. Your goal is to create intelligent, brand-aligned behaviors for autonomous AI agents, enabling users to trust, understand, and confidently interact with AI-powered solutions that augment human productivity and creativity.
Your Impact:
User Understanding & Customer Strategy: Collaborate directly with customers to understand their unique business needs and current experience to design AI-driven solutions that optimize workflows while maintaining high customer satisfaction. Conduct deep user research, including contextual inquiry, surveys, and analysis of existing chat and call transcripts, to understand user needs, behaviors, and pain points. Synthesize research findings into user personas and \"as-is\" journey maps to identify opportunities for improvement within the customer experience.
Conversation & Interface Design: Lead the design of next-generation conversational AI interfaces for the Salesforce platform, ensuring they are intuitive, human-centered, and aligned with the brand\'s voice. You will define the AI agent\'s persona and design comprehensive dialogue flows and conversation maps. You will also focus on the design and implementation of voice interfaces, making them natural, empathetic, and responsive.
Prototyping & Testing: Create conversational prototypes using tools like Voiceflow or Botsociety to visualize, test, and refine interaction flows early in the design process. You will design and execute conversation-specific test cases covering primary flows, edge cases, and error scenarios. You\'ll also use a \"Truth Curve\" approach, using continuous testing and learning cycles to validate hypotheses with data rather than assumptions.
Collaboration & Implementation: Work closely with cross-functional teams—including engineering, product management, and customer success—to ensure the successful implementation of conversational agents on the Salesforce platform. You\'ll also develop and maintain comprehensive design documentation to serve as a single source of truth for the AI\'s behavior.
Monitoring & Optimization: Analyze user feedback and live conversational data to identify pain points and opportunities for continuous improvement. You\'ll use data analytics to continuously refine the user experience, ensuring AI models evolve with customer demands.
Required Qualifications
Deep understanding of conversation design principles, NLU concepts (intents, utterances, entities), and human-to-human communication.
Strong user research and empathy skills, with a proven ability to design customer-centric AI solutions that focus on personalization and usability.
Experience with conversational prototyping tools (e.g., Figma, Botsociety, Voiceflow) and familiarity with prompt engineering for Large Language Models (LLMs).
Experience with Salesforce products, particularly Service Cloud, Einstein, Salesforce Flow, and Salesforce Voice, with a strong understanding of AI-powered automation.
Excellent writing and dialogue scripting abilities with a focus on clarity and brand alignment, paired with strong collaboration skills to work with cross-functional teams.
Ability to interpret conversation data and analytics to measure the success of interfaces and drive improvements.
Preferred Qualifications
Relevant certifications and/or experience in conversation design, AI voice interfaces, or Salesforce Voice.
Experience engaging with C-level executives to define AI and UX strategies for large-scale projects.
Proven ability to facilitate experience-based design workshops with customers to gather insights and shape product offerings.
Agentic Experience Specialist, Salesforce Platform in City of London employer: Salesforce, Inc.
As an Agentic Experience Specialist at our company, you will thrive in a dynamic and innovative work culture that prioritises creativity and collaboration. We offer exceptional employee growth opportunities, including access to cutting-edge tools and resources, ensuring you can develop your skills while making a meaningful impact on user experiences. Located in a vibrant area, our workplace fosters a sense of community and encourages a healthy work-life balance, making it an excellent choice for those seeking rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Agentic Experience Specialist, Salesforce Platform in City of London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Salesforce, Inc. for a Agentic Experience Specialist, Salesforce Platform, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Salesforce, Inc. before they go live!
We think you need these skills to ace Agentic Experience Specialist, Salesforce Platform in City of London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Agentic Experience Specialist, Salesforce Platform at Salesforce, Inc., make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Salesforce, Inc. does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Salesforce, Inc.. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Salesforce, Inc..
How to prepare for a job interview at Salesforce, Inc.
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Salesforce, Inc., be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Salesforce, Inc. might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Salesforce, Inc.!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Salesforce, Inc. is looking for.
