At a Glance
- Tasks: Drive growth for Salesforce's innovative Agentforce Service platform and engage with customers.
- Company: Join Salesforce, the leader in AI CRM, transforming the future of work.
- Benefits: Enjoy flexible working, competitive salary, and resources to support your personal growth.
- Other info: Diverse backgrounds welcomed; excellent career development opportunities await.
- Why this job: Be part of a dynamic team shaping the future of AI in customer service.
- Qualifications: Sales experience in tech solutions and strong communication skills are essential.
The predicted salary is between 50000 - 70000 £ per year.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.
We are looking to hire an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.
Required Skills and Qualifications
- Demonstrated success in quota-carrying, technology solution-based direct sales
- Proven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement software
- Account Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
- Research and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
- Solutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilities
- Customer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and Zoom
- Resource Application: Experience driving results by leveraging available resources, tools, and internal teams effectively
- Team Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer success
Preferred Skills and Qualifications
- Strong interpersonal and communication skills
- Familiarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)
- Experience developing business cases and service requirements, and building strategic partnerships
- Ability to work effectively in a fast-paced, high-growth environment
- Consistent track record of meeting or exceeding quota
- Experience collaborating across multiple internal teams and aligning resources to account objectives
We welcome candidates from diverse backgrounds — relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this role.
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Account Executive - Agentforce Service employer: Salesforce, Inc.
Salesforce, Inc. is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth and development, we offer numerous opportunities for professional advancement while encouraging collaboration and innovation. Our commitment to driving meaningful business transformation not only empowers our employees but also allows them to make a significant impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive - Agentforce Service
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Executive - Agentforce Service at Salesforce, Inc., presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Salesforce, Inc.. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Executive - Agentforce Service. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Executive - Agentforce Service
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Salesforce, Inc.:When writing your cover letter, make sure to tailor your message specifically for Salesforce, Inc.. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Salesforce, Inc.
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Salesforce, Inc. that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Salesforce, Inc. that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Salesforce, Inc.’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
