Services Sales Solution Director in London

At Salesforce, we’re inspiring the future of business with AI, data, and CRM. We help organizations across every industry unlock value, drive transformation, and connect with customers in new ways. Our Professional Services team plays a critical role in shaping these outcomes—partnering with customers to define strategy, execution, and long-term success.

Your Role Responsibilities:

• Lead end-to-end pre-sales discovery, facilitating workshops with executive and functional stakeholders to uncover business challenges, define outcomes, and shape transformation roadmaps.
• Translate customer objectives into high-level solution designs, ensuring alignment with Salesforce best practices across people, process, and technology.
• Own the engagement scoping lifecycle, including defining assumptions, risks, dependencies, and success criteria.
• Develop and deliver Statements of Work (SOWs) with clear scope, deliverables, timelines, staffing models, and commercial structure.
• Partner with Sales to define deal strategy, pricing approach, and implementation roadmap, co-presenting value propositions to executive stakeholders.
• Orchestrate cross-functional SMEs (Solution Architects, Strategists, Delivery) to validate solution feasibility and ensure delivery readiness.
• Proactively identify and mitigate delivery and commercial risks during the pre-sales cycle.
• Ensure a clean transition to delivery teams, with clear alignment on scope, commitments, and execution approach.
• Act as a trusted advisor to C-level stakeholders, articulating transformation journeys and long-term value realisation.
• Identify future growth opportunities and expansion pathways within existing engagements.
• Mentor team members and share best practices in solutioning, scoping, and engagement strategy.

What We’d Like to See:

• Strong experience shaping large-scale, multi-cloud transformation programs within enterprise environments.
• Proven ability to lead complex solutioning workshops and influence senior stakeholders.
• Experience supporting RFPs, proposals, and executive presentations.
• Deep understanding of cloud technologies, digital transformation, and SaaS delivery models.
• 10+ years of experience in enterprise consulting or professional services, with significant Salesforce exposure.
• 7+ years of experience in program delivery, solutioning, or pre-sales leadership.
• Proven expertise in SOW creation, estimation, and engagement shaping for complex deals.
• Deep demonstrated technical and/or functional proficiency in the Salesforce platform and its solutions.
• Strong commercial acumen, including deal structuring, pricing, and negotiation.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to travel based on client needs.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Equal Opportunity Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.