At a Glance
- Tasks: Design and deliver innovative voice solutions to transform customer service operations.
- Company: Dynamic tech company focused on Salesforce solutions and customer service excellence.
- Benefits: Competitive salary, professional development, and opportunities for Salesforce certifications.
- Other info: Collaborative environment with excellent growth opportunities and support for skill enhancement.
- Why this job: Make a real impact by bridging business needs with cutting-edge voice technology.
- Qualifications: Experience in Salesforce Service Cloud or contact centre operations; strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
As a Salesforce Consultant specialising in Service Cloud Voice, you will help design and deliver intelligent, scalable voice solutions that transform customer service operations. Acting as the bridge between business needs and technical implementation, you will work closely with clients to map their customer service strategies onto Salesforce voice technology, including Amazon Connect and Agentforce.
This role is ideal for consultants with either a Salesforce background or strong Contact Centre experience who are newer to Salesforce. You will support a wide range of clients across industries, contributing to discovery, implementation, and optimisation phases, while being supported to grow your Salesforce skills and certifications.
- Design and lead or support the implementation of Service Cloud Voice solutions
- Collaborate with stakeholders to analyse business requirements and translate them into practical contact centre solutions
- Lead or support in discovery sessions, workshops, and technical planning activities
- Configure and customise Salesforce Service Cloud Voice with guidance from senior team members
- Support integrations between Salesforce and telephony/contact centre platforms
- Provide hands-on support during go-lives and assist with post-deployment enhancements
- Document solutions, contribute to best practices, and share learnings within the team
- Contribute to internal projects and knowledge
Requirements:
- 2–3 years of professional experience in one of the following areas: Salesforce Service Cloud or related Salesforce solutions, or Contact Centre operations, telephony platforms, or customer service technology
- Experience working in or with contact centres, including voice-based customer service processes
- Exposure to Salesforce-integrated Contact Centres (as an admin, consultant, product owner, or operational lead) or a strong interest in up-skilling into Salesforce
- Understanding of contact centre KPIs, agent workflows, and customer service best practices
- Ability to learn and apply Salesforce configuration concepts with support and guidance
- Comfortable engaging with both technical and non-technical stakeholders
- Strong communication, analytical, and problem-solving skills
- Salesforce certifications is a plus (e.g. Salesforce Administrator certification)
- Any experience with Service Cloud Voice, Amazon Connect, CTI integrations, or AWS tooling is an advantage
Salesforce Consultant Service Cloud Voice (m/f/x) in London employer: Salesfive
As a Salesforce Consultant specialising in Service Cloud Voice, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company fosters a culture of continuous learning, offering ample opportunities for professional development and certification support, all while working with diverse clients across various industries. Located in a vibrant area, we provide a unique blend of flexibility and community engagement, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Consultant Service Cloud Voice (m/f/x) in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Salesforce Consultant gig.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Service Cloud Voice and customer service strategies. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you’ve implemented voice solutions or worked with contact centres. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to grow their Salesforce skills. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Salesforce Consultant Service Cloud Voice (m/f/x) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Salesforce and contact centre operations. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Salesforce Consultant role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We’re looking for candidates who can bridge business needs with technical solutions, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Salesfive
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Service Cloud Voice. Familiarise yourself with how it integrates with Amazon Connect and other telephony platforms. Being able to discuss specific features and benefits will show that you're not just a consultant but a knowledgeable partner.
✨Understand the Client's Needs
Before the interview, research common challenges faced by contact centres and think about how Salesforce solutions can address these. Be ready to share examples of how you've helped clients in the past or how you would approach a hypothetical scenario. This shows you can bridge the gap between business needs and technical implementation.
✨Show Off Your Communication Skills
As a Salesforce Consultant, you'll need to engage with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions, showcasing your strong communication skills.
✨Be Ready for Problem-Solving Questions
Expect to face situational questions that assess your analytical and problem-solving abilities. Prepare by thinking of past experiences where you successfully navigated challenges in customer service or contact centre operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
