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- Tasks: Lead the design and delivery of innovative voice solutions for customer service.
- Company: Dynamic consulting firm focused on digital transformation and customer experience.
- Benefits: Flexible work options, generous holiday allowance, and comprehensive healthcare coverage.
- Other info: Enjoy mentorship opportunities and regular team events to connect with colleagues.
- Why this job: Make a real impact by transforming customer service operations with cutting-edge technology.
- Qualifications: 5+ years in Salesforce Service Cloud, strong leadership, and problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Salesforce Consultant specialising in Service Cloud Voice, you will lead the design and delivery of intelligent, scalable voice solutions that transform customer service operations. You act as a trusted advisor for a wide range of clients across industries, owning solution architecture and guiding teams through complex implementations. Acting as the bridge between business needs and technical implementation, you’ll work closely with clients to map their customer service strategies onto Salesforce’s voice technology, including Amazon Connect and Agentforce. Beyond delivery, you mentor consultants, shape best practices, and ensure high-quality outcomes across multiple projects.
How you help us make digital transformation tangible:
- Lead the end-to-end implementation of Service Cloud Voice
- Act as solution owner, translating complex business requirements into scalable, secure voice architectures
- Lead customer discovery sessions, workshops, and technical design discussions with senior stakeholders
- Design and configure Salesforce Service Cloud Voice, ensuring best-practice integrations with telephony and AWS services
- Guide and mentor consultants and junior team members throughout project delivery
- Oversee go-lives, manage risks, and take ownership of post-deployment improvements and optimisation initiatives
- Ensure high-quality documentation, architecture decisions, and reusable delivery assets
- Contribute to internal capability building, standards, and knowledge-sharing initiatives
- Support pre-sales activities, when required, including solution design, effort estimation, and technical input for proposals
What you should bring with you:
- 5+ years of professional experience working with Salesforce Service Cloud and/or Contact Centre solutions
- Proven experience leading Service Cloud Voice implementations in customer-facing projects
- Strong hands-on expertise with Service Cloud Voice, ideally including Amazon Connect and related AWS services
- Deep understanding of customer service processes, omnichannel contact centre operations, and voice architecture
- Ability to design enterprise-grade, scalable, and secure voice-enabled solutions
- Confidence engaging with senior business and technical stakeholders, including architects and executives
- Strong leadership, communication, and problem-solving skills
- Salesforce certifications (e.g. Service Cloud Consultant, Experience Cloud Consultant) are a strong plus
- Experience with CTI integrations, telephony platforms, or broader AWS tooling is highly desirable
Work from wherever you’re most productive – at home, in a co-working space, or in our London office. Plan your working day in a way that fits your life and supports a healthy work-life balance.
Team Events
Connect with your colleagues at regular team events – from London socials to company-wide events across Europe.
Mentorship and development
Grow with us through mentorship and development, supported by experienced colleagues along your career path. Your health matters – benefit from comprehensive private healthcare coverage.
Generous time off
Enjoy a generous holiday allowance plus additional gifted days off over Christmas.
Home office setup budget
Receive a dedicated budget to equip your home office and do your best work from day one.
Sounds like what you’re looking for? We’re very excited to get to know you, your strengths, and your talents. Use our application form to send us your documents. If you have any questions, feel free to contact us at info@fluentcx.com.
Salesforce Senior Consultant Service Cloud Voice (m/f/x) employer: Salesfive Consulting GmbH
Contact Detail:
Salesfive Consulting GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Senior Consultant Service Cloud Voice (m/f/x)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Salesforce community or related industries. Attend meetups, webinars, or even online forums to get your name out there and learn about potential job openings.
✨Tip Number 2
Showcase your expertise! Create a portfolio or case studies of your past projects, especially those involving Service Cloud Voice. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for interviews by practising common questions related to Salesforce implementations and customer service strategies. We recommend doing mock interviews with friends or mentors to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Salesforce Senior Consultant Service Cloud Voice (m/f/x)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Salesforce Senior Consultant. Highlight your experience with Service Cloud Voice and any relevant projects you've led. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with AWS services and customer service processes.
Showcase Your Leadership Skills: Since this role involves mentoring and guiding teams, be sure to highlight your leadership experience. Share examples of how you've successfully led projects or mentored others in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can't wait to hear from you!
How to prepare for a job interview at Salesfive Consulting GmbH
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce Service Cloud and voice technology knowledge. Be ready to discuss specific projects you've worked on, especially those involving Amazon Connect and AWS services. This will show that you’re not just familiar with the tools, but that you can also lead implementations effectively.
✨Prepare for Stakeholder Engagement
Since you'll be engaging with senior stakeholders, practice articulating complex technical concepts in a way that's easy to understand. Think about how you can bridge the gap between business needs and technical solutions, and prepare examples of how you've done this in past roles.
✨Showcase Your Leadership Skills
As a Senior Consultant, you'll need to demonstrate strong leadership abilities. Prepare to discuss how you've mentored junior team members or led project teams. Highlight any experiences where you’ve guided others through challenges or helped shape best practices.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's approach to digital transformation and their vision for customer service operations. This not only shows your interest but also helps you gauge if the company aligns with your career goals.