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- Tasks: Lead customer onboarding and ensure smooth implementation for new clients.
- Company: Join a fast-growing Green-Tech SaaS company disrupting logistics with sustainable solutions.
- Benefits: Enjoy remote work, competitive salary, car allowance, and stock options.
- Why this job: Be part of a passionate team driving sustainability and innovation in a dynamic startup culture.
- Qualifications: Experience in logistics is essential; strong communication and relationship-building skills required.
- Other info: Opportunity for rapid career progression as the company expands into new markets.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a rapidly growing Series A funded Green-Tech SaaS business. With offices spanning mainland Europe and the UK, they are currently in hyper-growth mode and disrupting the logistics space. This business offers unparalleled software solutions built around sustainability and efficiency savings.
Culture: Culture is everything here. As they plan to double in size (150) over the next 12 months and open new markets (including France, Netherlands and the US), it is vital they hire future leaders they can build teams around. They are looking for individuals who share their passion for sustainability. With an embedded and deep-rooted culture, stemming from their CEO, they seek creative thinkers who can adapt to the ever-changing life that is start-up and want to join them on their mission!
Role: As a Customer Onboarding Manager, you will play a critical role in the success of newly acquired customers. You will be tasked with the responsibility of ensuring smooth onboarding and implementation for all new customers. You will be in close contact with our client's customers to understand their existing workflows and needs. You will be the first point of contact if a client needs support and will have regular check-ins. You will look for continuous improvement in processes or resources that could benefit customers. You will assist with pre-sales and technical aspects to decrease self-sufficiency times. There is an opportunity to work closely with other departments including sales, marketing, and product. You will conduct both in-person and virtual training sessions.
Experience:
- It is essential you have experience in the Logistics sector (e.g., Operations Manager or Transport Planner).
- Be able to build relationships quickly.
- Empathise and train non-technical users.
- Self-starter mentality, ability to work remotely and manage your own diary.
- Ability to communicate clearly.
- Highly organised, proactive, and able to work in a fast-paced start-up culture.
- Must have a driver's licence.
- Ability to work 100% remotely.
- Ideally based in the Midlands area but able to cover territory.
Benefits:
- Competitive salary and car allowance.
- Inclusive and ambitious colleagues.
- Opportunity for lightning progression due to rapid growth!
- Stock options.
Customer Onboarding Manager employer: SALESAMP LIMITED
Contact Detail:
SALESAMP LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Manager
✨Tip Number 1
Familiarise yourself with the logistics sector and current trends in Green-Tech. Understanding the challenges and innovations in this space will help you engage more effectively during interviews and demonstrate your passion for sustainability.
✨Tip Number 2
Network with professionals in the logistics and Green-Tech industries. Attend relevant events or webinars to connect with potential colleagues and learn more about the company culture, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of specific examples where you've successfully onboarded clients or improved processes, as these experiences will be crucial in demonstrating your capability as a Customer Onboarding Manager.
✨Tip Number 4
Research the company's values and mission. Being able to articulate how your personal values align with theirs, especially regarding sustainability, will show that you're not just looking for any job, but are genuinely interested in contributing to their mission.
We think you need these skills to ace Customer Onboarding Manager
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company's culture and values. Highlight your passion for sustainability and how it aligns with their mission in your application.
Tailor Your CV: Make sure your CV reflects your experience in the logistics sector. Emphasise roles where you built relationships, trained non-technical users, or improved processes, as these are key aspects of the Customer Onboarding Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your self-starter mentality and ability to work in a fast-paced environment. Use specific examples from your past experiences to demonstrate your skills and how they relate to the job.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and ability to communicate effectively. Mention any experience you have with training sessions, both in-person and virtual, as this is crucial for the role.
How to prepare for a job interview at SALESAMP LIMITED
✨Show Your Passion for Sustainability
Make sure to express your enthusiasm for sustainability during the interview. This company values individuals who share their mission, so be prepared to discuss how your personal values align with their goals.
✨Demonstrate Your Logistics Experience
Highlight your previous experience in the logistics sector. Be ready to provide specific examples of how you've successfully managed onboarding or training processes in similar roles, as this will showcase your relevant skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare scenarios where you had to think on your feet or improve a process, as this role requires creative thinking in a fast-paced environment.
✨Emphasise Your Communication Skills
Since you'll be interacting with non-technical users, it's crucial to demonstrate your ability to communicate complex ideas clearly. Practice explaining technical concepts in simple terms to show you can empathise with customers' needs.
