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For Companies At a Glance
- Tasks: Plan and execute amazing events, ensuring everything runs smoothly from start to finish.
- Company: Join the vibrant Meliá Hotels family with global opportunities.
- Benefits: Enjoy hotel discounts, competitive salary, health support, and 29 days holiday.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be part of a passionate team and create unforgettable experiences for clients.
- Qualifications: 2 years in hospitality, strong organisational skills, and a love for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It's knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Department: Groups & Events, Location: London, Reports to: Groups & Events Manager, Package: Competitive salary + service charge + benefits
What's in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family worldwide
- Service charge and performance-related incentives
- Life Assurance & pension scheme
- Health cash plan & wellbeing support
- 29 days' holiday including bank holidays
- Access to Meliá's e-learning platform
- High-street discounts via Perks at Work
Mission
As a Groups & Events Coordinator, you will be responsible for the seamless planning and execution of groups and events, acting as the main point of contact for clients from contract signature through to post-event follow-up. You will ensure exceptional service delivery, maximise revenue opportunities, and coordinate all operational details to exceed client expectations while maintaining strong internal communication across departments.
Key Responsibilities
- Act as the primary liaison between the client and the hotel for all confirmed groups and events
- Coordinate all operational details, ensuring smooth communication across departments
- Prepare group summaries and Food & Beverage service orders in a timely manner
- Manage event logistics from planning through execution and post-event follow-up
- Monitor deposits, payments, and invoicing accuracy in line with contracts
- Upsell hotel services, maximising revenue and profitability
- Attend pre-event (pre-con) meetings and daily operational briefings
- Provide on-site support during events, ensuring flawless delivery
- Handle client feedback, resolve issues proactively, and drive continuous improvement
- Close event files and report outcomes, including financial and customer satisfaction results
What we're looking for
- Minimum 2 years' experience in Groups & Events, MICE, or similar hospitality role
- Strong organisational and planning skills with high attention to detail
- Excellent communication and client relationship management skills
- Proactive, solution-oriented mindset with strong problem-solving ability
- Ability to manage multiple projects and deadlines simultaneously
- Commercial awareness with a focus on upselling and revenue generation
- Knowledge of hotel operations and event coordination processes
- University degree in Tourism, Hospitality, Marketing or similar (preferred)
- Advanced English (additional language is an advantage)
- Passion for delivering exceptional customer experiences
Because belonging to the great Meliá family is being VIP. At Meliá Hotels International, our people are the heart of everything we do. You'll be part of a culture defined by collaboration, passion, and growth — where everyone is a Very Inspiring Person.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Compensation: Competitive salary
Groups & Events Coordinator in Westminster employer: Sales
Contact Detail:
Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Coordinator in Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand Meliá's values and how you can contribute to their mission. This will help you stand out as a candidate who truly gets it!
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of past events you've coordinated and how you handled challenges. This will demonstrate your ability to manage multiple projects effectively.
✨Tip Number 4
Don't forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and the company.
We think you need these skills to ace Groups & Events Coordinator in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Groups & Events Coordinator role. Highlight your organisational skills, attention to detail, and any relevant hospitality experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for events and customer service, and explain why you want to join the Meliá family. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements in previous roles. Did you successfully manage a large event or exceed revenue targets? We love to see how you've made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our amazing benefits there!
How to prepare for a job interview at Sales
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Groups & Events Coordinator. Familiarise yourself with Meliá Hotels International's values and mission. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in the company.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your organisational skills, attention to detail, and ability to manage multiple projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see how you’ve successfully handled similar responsibilities.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the types of events you’ll be coordinating, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
✨Follow Up
After the interview, send a thank-you email expressing your appreciation for the opportunity to interview. Mention something specific from the conversation to remind them of your discussion. This not only shows good manners but also reinforces your interest in the position.