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- Tasks: Create unforgettable guest experiences and manage bookings in a vibrant hotel environment.
- Company: Join Bedruthan and Scarlet, a leading independent hotel group in Cornwall.
- Benefits: Earn £12.71 per hour, plus tips and bonuses, with great perks and discounts.
- Other info: Enjoy a supportive team culture with opportunities for growth and development.
- Why this job: Be the first point of contact for guests and make their stays memorable.
- Qualifications: Customer service experience is a plus, but passion and communication skills matter most.
The predicted salary is between 25000 - 30000 £ per year.
Love creating memorable guest experiences? Thrive in a fast-paced sales and service environment? Looking for a role where no two days are the same? If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.
As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.
We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency. This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.
Responsibilities and Duties:- Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
- Converting enquiries into bookings by confidently selling and upselling hotel products and services
- Working towards sales targets to support hotel revenue goals
- Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
- Delivering friendly, knowledgeable, and efficient customer service at all times
- Building strong relationships with guests to understand their needs and personalise their stay
- Liaising effectively with other hotel departments to ensure seamless guest experiences
- Handling guest queries and resolving issues quickly and professionally
- Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
- Excellent spoken and written English
- Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
- Flexibility to work weekends and shifts within operating hours
- Outstanding customer service skills
- Strong communication and listening skills
- Sales confidence and upselling ability
- Excellent organisation and attention to detail
- Ability to multitask and prioritise effectively
- Strong problem-solving skills
- Ability to use initiative and think quickly under pressure
- Team-focused with a positive and supportive attitude
- Target-driven and motivated to succeed
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £12.71 per hour plus a monthly share of hotel tips
- The opportunity to earn an additional 10% sales bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Free parking
- Uniform supplied
- 50% discount off food whilst on shift
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality - setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job - it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.
Reservations Specialist in Newquay employer: Sales
Contact Detail:
Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist in Newquay
✨Tip Number 1
Get to know the company inside out! Research Bedruthan and Scarlet, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to sound warm and friendly. Try role-playing with a friend or family member to get comfortable with handling enquiries and turning them into bookings.
✨Tip Number 3
Showcase your sales confidence! Think of examples from your past where you’ve successfully upsold or provided exceptional customer service. This will help you stand out as someone who can meet those sales targets while keeping guests happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Bedruthan and Scarlet.
We think you need these skills to ace Reservations Specialist in Newquay
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for guests or customers.
Be Organised and Detail-Oriented: As a Reservations Specialist, organisation is key! Make sure your application is well-structured and free from errors. Highlight any experience you have with managing bookings or administrative tasks to show us you're the right fit.
Communicate Confidently: Since you'll be the first point of contact for our guests, it's important to demonstrate strong communication skills in your application. Use clear and concise language, and don't hesitate to showcase your ability to engage with people effectively.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets the attention it deserves. Plus, it shows us you're genuinely interested in joining our team at Bedruthan and Scarlet!
How to prepare for a job interview at Sales
✨Know the Company Inside Out
Before your interview, take some time to research Bedruthan and Scarlet. Understand their values, what makes them unique, and the kind of experiences they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reservations Specialist, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to handle queries and resolve issues quickly, as this will demonstrate your fit for the role.
✨Practice Your Communication Style
Since you'll be the first point of contact for guests, practice your communication skills. Be warm and friendly in your responses, and ensure you can confidently articulate how you would upsell hotel products and services. Role-playing with a friend can help you refine your approach.
✨Prepare for Sales Target Questions
Expect questions about how you would meet sales targets and convert enquiries into bookings. Think of strategies you’ve used in the past to achieve sales goals and be ready to discuss how you can apply those to this role. Showing your motivation to succeed will impress the interviewers.