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- Tasks: Create unforgettable guest experiences by managing bookings and providing exceptional customer service.
- Company: Join a family-owned, independent hotel group in stunning Cornwall.
- Benefits: Earn £12.71 per hour, plus tips and bonuses, with great perks like discounts and healthcare.
- Other info: Enjoy career progression, flexible shifts, and a supportive work environment.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities.
- Qualifications: Strong communication skills and a passion for customer service; experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Love creating memorable guest experiences? Thrive in a fast-paced sales and service environment? Looking for a role where no two days are the same? If you’re a confident communicator, a natural organiser, and passionate about delivering exceptional customer service, we’d love to hear from you. Join our central reservations team at Bedruthan and Scarlet and help guests book unforgettable stays in one of Cornwall’s most iconic coastal destinations.
As a Reservations Specialist, you’ll be the first point of contact for our guests, playing a key role in creating exceptional first impressions and turning enquiries into bookings. Working within our central reservations team, you’ll take the time to understand our guests’ needs, showcase our hotels and experiences, and deliver an outstanding service that inspires confidence and excitement.
We’re looking for someone who is warm, friendly, and motivated, with a passion for customer service and sales. You’ll be highly organised, a strong communicator, and confident working towards sales targets while managing booking administration with accuracy and efficiency. This is a full-time permanent role (40 hours over 5 days), working Monday to Sunday on a rota basis, with shifts between 8am – 6.30pm, including weekends.
Responsibilities and Duties:- Managing guest enquiries via phone and email, ensuring all communications are handled promptly and professionally
- Converting enquiries into bookings by confidently selling and upselling hotel products and services
- Working towards sales targets to support hotel revenue goals
- Completing administrative tasks to ensure booking details are accurate and clearly communicated to guests
- Delivering friendly, knowledgeable, and efficient customer service at all times
- Building strong relationships with guests to understand their needs and personalise their stay
- Liaising effectively with other hotel departments to ensure seamless guest experiences
- Handling guest queries and resolving issues quickly and professionally
- Previous experience in reservations, hospitality, sales, customer service, or administration (desirable but not essential)
- Excellent spoken and written English
- Strong IT skills and confidence using booking systems and Microsoft Office (training provided)
- Flexibility to work weekends and shifts within operating hours
- Outstanding customer service skills
- Strong communication and listening skills
- Sales confidence and upselling ability
- Excellent organisation and attention to detail
- Ability to multitask and prioritise effectively
- Strong problem-solving skills
- Ability to use initiative and think quickly under pressure
- Team-focused with a positive and supportive attitude
- Target-driven and motivated to succeed
As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:
- £12.71 per hour plus a monthly share of hotel tips
- The opportunity to earn an additional 10% sales bonus paid quarterly
- A people-centric working environment
- Learning and internal career progression opportunities
- A permanent contract with 28 days holiday per year (29 after 1 year)
- Long service scheme, enjoy a free stay at Bedruthan after your first year
- Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme
- Local partnership discounts
- Health Shield Healthcare Plan
- Free parking
- Uniform supplied
- 50% discount off food whilst on shift
- Temporary on-site team accommodation is available
Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality - setting the standard for exceptional experiences and refined service. When you join us, you become part of one of the UK’s most exciting independent companies. This isn’t simply a job - it’s the place you want to be.
AGENCIES: We’re not working with recruitment agencies on this role and thank you for thinking of us. Any unsolicited CVs will be treated as direct applications, and agency fees will not be due.
Reservations Specialist in Cornwall employer: Sales
Contact Detail:
Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Specialist in Cornwall
✨Tip Number 1
Get to know the company inside out! Research Bedruthan and Scarlet, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it’s crucial to sound warm and friendly. Try role-playing with a friend or family member to get comfortable with selling and upselling hotel products.
✨Tip Number 3
Showcase your organisational skills! Think about examples from your past where you’ve juggled multiple tasks or managed bookings efficiently. Being able to share these stories will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Bedruthan and Scarlet!
We think you need these skills to ace Reservations Specialist in Cornwall
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. Share specific examples of how you've created memorable experiences for guests in the past – this will help us see your genuine passion for the role!
Be Clear and Concise: We love a well-structured application! Make sure to keep your writing clear and to the point. Highlight your relevant skills and experiences without rambling on – we want to see what makes you the perfect fit for our Reservations Specialist role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific responsibilities from the role that excite you and how your background aligns with them – it shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Sales
✨Know the Company Inside Out
Before your interview, take some time to research Bedruthan and Scarlet. Understand their values, what makes them unique, and their approach to customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Reservations Specialist, strong communication is key. During the interview, practice clear and confident speaking. Use examples from your past experiences where you successfully handled guest enquiries or resolved issues, highlighting your ability to connect with customers.
✨Demonstrate Your Organisational Skills
Being highly organised is crucial for this role. Prepare to discuss how you manage multiple tasks and prioritise effectively. You might even want to bring a simple example of a time when your organisational skills led to a successful outcome in a previous job.
✨Prepare for Sales Scenarios
Since the role involves converting enquiries into bookings, be ready to discuss your sales experience. Think of a time when you upsold a product or service and how you approached it. This will demonstrate your confidence in sales and your ability to meet targets.