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For Companies At a Glance
- Tasks: Plan and execute amazing events while being the go-to person for clients.
- Company: Join the vibrant Meliá Hotels family with global opportunities.
- Benefits: Enjoy hotel discounts, competitive salary, and 29 days of holiday.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Be part of a passionate team and create unforgettable experiences.
- Qualifications: 2 years in hospitality, strong organisational skills, and a love for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Department: Groups & Events, Location: London, Reports to: Groups & Events Manager, Package: Competitive salary + service charge + benefits
What’s in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family worldwide
- Service charge and performance-related incentives
- Life Assurance & pension scheme
- Health cash plan & wellbeing support
- 29 days’ holiday including bank holidays
- Access to Meliá’s e-learning platform
- High-street discounts via Perks at Work
- Meals on duty
Mission
As a Groups & Events Coordinator, you will be responsible for the seamless planning and execution of groups and events, acting as the main point of contact for clients from contract signature through to post-event follow-up. You will ensure exceptional service delivery, maximise revenue opportunities, and coordinate all operational details to exceed client expectations while maintaining strong internal communication across departments.
Key Responsibilities
- Act as the primary liaison between the client and the hotel for all confirmed groups and events
- Coordinate all operational details, ensuring smooth communication across departments
- Prepare group summaries and Food & Beverage service orders in a timely manner
- Manage event logistics from planning through execution and post-event follow-up
- Monitor deposits, payments, and invoicing accuracy in line with contracts
- Upsell hotel services, maximising revenue and profitability
- Attend pre-event (pre-con) meetings and daily operational briefings
- Provide on-site support during events, ensuring flawless delivery
- Handle client feedback, resolve issues proactively, and drive continuous improvement
- Close event files and report outcomes, including financial and customer satisfaction results
What we’re looking for
- Minimum 2 years’ experience in Groups & Events, MICE, or similar hospitality role
- Strong organisational and planning skills with high attention to detail
- Excellent communication and client relationship management skills
- Proactive, solution-oriented mindset with strong problem-solving ability
- Ability to manage multiple projects and deadlines simultaneously
- Commercial awareness with a focus on upselling and revenue generation
- Knowledge of hotel operations and event coordination processes
- University degree in Tourism, Hospitality, Marketing or similar (preferred)
- Advanced English (additional language is an advantage)
- Passion for delivering exceptional customer experiences
At Meliá Hotels International, our people are the heart of everything we do. You’ll be part of a culture defined by collaboration, passion, and growth — where everyone is a Very Inspiring Person.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Groups & Events Coordinator in City of Westminster employer: Sales
Contact Detail:
Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Groups & Events Coordinator in City of Westminster
✨Tip Number 1
Network like a pro! Attend industry events, join relevant groups on social media, and connect with people in the hospitality sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Reach out directly to hotels or companies you’re interested in. A friendly email expressing your interest can go a long way in getting noticed.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out as a candidate who truly fits into their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Meliá family.
We think you need these skills to ace Groups & Events Coordinator in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re genuinely excited about the role of Groups & Events Coordinator and how you can contribute to our vibrant Meliá family.
Tailor Your CV: Make sure your CV is tailored to highlight your experience in groups and events coordination. We love seeing specific examples of how you've successfully managed events or exceeded client expectations in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention your organisational skills and proactive mindset, and how they align with our mission to deliver exceptional customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join the Meliá family!
How to prepare for a job interview at Sales
✨Know Your Stuff
Before the interview, dive deep into Meliá Hotels International and their values. Understand their mission and how they operate in the hospitality industry. This will help you connect your experience as a Groups & Events Coordinator to what they’re looking for.
✨Showcase Your Organisational Skills
Be ready to discuss specific examples of how you've successfully managed events in the past. Highlight your attention to detail and ability to juggle multiple projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to demonstrate your client relationship management skills by sharing stories where you’ve resolved issues or exceeded client expectations.
✨Bring Your Passion
Meliá is all about delivering exceptional customer experiences. Make sure to convey your passion for hospitality and event coordination during the interview. Share why you love working in this field and how you can contribute to their mission of being a Very Inspiring Person.