At a Glance
- Tasks: Lead and develop a dynamic sales team while maximising customer satisfaction and conversion rates.
- Company: Urban Playground, a vibrant venue with a focus on exceptional customer experiences.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a growing company with exciting opportunities for personal and professional development.
- Why this job: Make a real impact by driving sales and enhancing customer journeys in a fun atmosphere.
- Qualifications: Experience in sales leadership, strong communication skills, and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Role Description
The Sales Manager is responsible for leading and developing Urban Playground's sales function across all venues.
The role is accountable for maximising enquiry conversion, driving team performance and ensuring an outstanding customer journey from initial enquiry through to confirmed booking.
Working closely with the Head of Commercial, the Sales Manager will lead, coach and develop the sales team while continuously improving sales processes, reporting and commercial performance.
Whilst primarily responsible for leading the sales function, the Sales Manager will also personally manage key customer enquiries and bookings, leading by example and supporting the team during peak trading periods.
Essential Duties and Responsibilities
- Team Leadership
- Lead, coach and develop the sales team.
- Conduct regular one-to-one meetings, coaching and performance reviews.
- Support recruitment, onboarding and ongoing development.
- Act as the first point of escalation for the sales team.
- Ensure consistent sales standards, customer experience and CRM usage across the team.
- Ensure departmental KPIs, service levels and commercial targets are consistently achieved.
- Sales Performance
- Own enquiry conversion performance across all venues.
- Personally manage inbound enquiries and bookings, supporting the team during peak trading periods, leading by example and ensuring team performance and service standards are maintained.
- Allocate enquiries and workload across the team to maximise response times and conversion.
- Monitor response times, conversion rates, revenue and pipeline performance.
- Identify trends and opportunities to improve sales performance.
- Ensure all enquiries are effectively managed and followed through to conclusion.
- Follow up with booking organisers to gather feedback and encourage repeat business.
- Support upselling opportunities and maximise booking value.
- Commercial Management
- Oversee the enquiry-to-booking process to maximise revenue opportunities.
- Monitor pricing compliance and commercial decision-making.
- Analyse won, lost and denied business to identify trends and improve future conversion.
- Support package development, promotional activity and commercial initiatives.
- Reporting & Process Improvement
- Produce weekly and monthly sales reporting, providing insight into performance, pipeline and commercial opportunities.
- Maintain CRM accuracy and pipeline visibility.
- Drive continuous improvement across sales processes and the customer journey.
- Work closely with Marketing and Operations to support commercial objectives.
- Department Development
- Support the continued development and expansion of the sales function as the business grows.
- Identify opportunities to improve customer acquisition, customer retention and repeat business
- Other Duties and Responsibilities
- Attend important clients’ bookings, or particularly large group bookings, meeting the clients in the venue to develop relationships.
- Ensure all training is completed in a timely manner.
- Proactively contribute to and suggest ways of improving company processes and procedures.
The position may involve other duties appropriate to the role.
The duties and responsibilities listed in this job description represent the major responsibilities of the position.
Other duties and responsibilities may be assigned, as required.
The company reserves the right to amend or change this job description to meet the needs of business.
This job description and any attachments do not constitute or represent a contract.
Skills
- Technical
- Previous experience leading a sales, reservations or contact centre team.
- Strong leadership and coaching skills with the ability to motivate high-performing teams.
- Commercially driven with a strong understanding of sales conversion and revenue generation.
- Experience using CRM systems and sales reporting tools.
- Strong commercial awareness and decision-making ability.
- Excellent communication and relationship-building skills.
- Ability to interpret sales data and identify commercial opportunities.
- Good knowledge of Microsoft Office, including Word and Excel.
- Personal
- Positive, "can do" attitude with a willingness to support the wider team.
- Excellent organisational and time management skills.
- Ability to work independently and prioritise workload.
- Excellent attention to detail.
- Ability to think on your feet and adapt within a fast-paced environment.
- Proactively identifies opportunities to improve processes and ways of working.
- Excellent verbal and written communication skills.
- Customer-focused with a passion for delivering exceptional service.
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Sales Manager in Nottingham employer: Sales - Urban Playground Holdings
Urban Playground is an exceptional employer that fosters a dynamic and supportive work culture, perfect for those looking to thrive in a sales management role. With a strong emphasis on employee development, you will have access to ongoing training and coaching opportunities, ensuring your growth alongside the company. Located in a vibrant area, Urban Playground offers a unique environment where creativity meets commercial success, making it an ideal place for passionate individuals eager to make a meaningful impact.
Contact Details:
Sales - Urban Playground Holdings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager in Nottingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Manager at Sales - Urban Playground Holdings, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Sales - Urban Playground Holdings. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Manager in Nottingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Sales - Urban Playground Holdings:When writing your cover letter, make sure to tailor your message specifically for Sales - Urban Playground Holdings. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Sales - Urban Playground Holdings
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Sales - Urban Playground Holdings that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Sales - Urban Playground Holdings that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Sales - Urban Playground Holdings’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
