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- Tasks: Provide top-notch technical and billing support to customers, handling around 20 calls daily.
- Company: Sales Talent Connect Limited, a dynamic company based in Altrincham.
- Benefits: Earn £24k plus commission, enjoy hybrid work, and generous holiday entitlements.
- Other info: Great opportunity for career growth in a vibrant work environment.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: At least one year of customer support experience and strong communication skills.
The predicted salary is between 24000 - 24000 £ per year.
Sales Talent Connect Limited is looking for a Customer Support Advisor based in Altrincham. The role involves providing technical and billing support to customers, averaging 20 calls a day.
Responsibilities include:
- Responding to inquiries
- Managing customer expectations
- Ensuring high satisfaction rates
Candidates should have at least one year of customer support experience and excellent communication skills.
The position offers a £24k salary plus a commission, hybrid working options, and generous holiday entitlements.
Technical Support & Billing Advisor — Hybrid (Remote 2d/wk) employer: Sales Talent Connect Limited
Contact Detail:
Sales Talent Connect Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support & Billing Advisor — Hybrid (Remote 2d/wk)
✨Tip Number 1
Get to know the company! Research Sales Talent Connect Limited and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves handling around 20 calls a day, it’s crucial to be clear and confident. Try mock interviews or role-playing scenarios with friends to sharpen your responses.
✨Tip Number 3
Showcase your customer support experience! Be ready to share specific examples of how you've handled challenging situations in the past. This will demonstrate your problem-solving skills and ability to manage customer expectations.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows us that you're proactive. Plus, you’ll get updates on your application status, so you won’t be left in the dark.
We think you need these skills to ace Technical Support & Billing Advisor — Hybrid (Remote 2d/wk)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer support experience and any relevant technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Support & Billing Advisor role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and engaging language will help us see you in action before we even meet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sales Talent Connect Limited
✨Know Your Stuff
Make sure you brush up on common technical issues and billing queries that customers might face. Familiarise yourself with the products or services offered by the company, as this will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer support scenarios. Think about how you've handled difficult customers in the past and be ready to share specific examples that highlight your problem-solving skills and ability to manage expectations.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice speaking clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions. This will demonstrate your ability to engage with customers effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools you'll be using, or how success is measured in the role. It shows that you're not just interested in the job, but also in how you can contribute to the company's success.